Stacey Dennis

*** *. **** **. ********, NC *****

Cell – 954-***-****

ad33or@r.postjobfree.com

CORE COMPETENCIES

Exceptional customer service skills

SmallWorld – Entry, Modifying & Deleting

E911 Coordination

Teletype- Entry, Modifying & Deleting

ESRI Suite - Geocoding, Digitizing, Editing

SDE Data Management

O365(Skype for Business, One Drive, SharePoint, Yammer)

ADOBE

Strong experience in data entry performance and record maintenance

Outstanding oral and written communication abilities

E811 Specialist

Processing documents

PROFESSIONAL EXPERIENCE:

KCI Technologies Charlotte, NC January 2022 – September 2022

GIS Tech

Add, change & or delete assets refer to utilities.

No phone work

Monthly quota always meets or surpassed.

Conterra Fiber Optics Charlotte, NC November 2018 – September 2019

E-811 Specialist

Research & verified if fiber is various work areas, Search the in-house database, Google Earth Pro.

Low phone volume

30% of work completed remotely

Collected stats daily for supervisor

Spectrum January 2018- July 2018

E-911 PC Support Specialist Charlotte, NC

Manage, edit, researched, inserted & deleted Telephones as needed from the multiply databases.

Worked with large & small data sets

Validate addresses to main the process flow between Cable, Customer care, Dispatch and 911 centers.

Accomplishments:

oProcessed over 100,000 Telephone numbers.

oRefined the procedure for large data sets that saves hours in processing time.

McMinn County - Communications E911 Athens, TN January 2017 to May 2017

Addressing & Mapping Coordinator

Assigning new and updating existing addresses within E911.

Verifying all data is correct and updated in the dispatch system.

Received and resolved customer calls regarding E911 address information changes and verification.

Responsible for assigning mapping driveways, hydrants, streets for E911 Service.

Maintained strong customer relationships and deescalated calls as needed.

Verified and corrected information to maintain county/ state/ national E911 compliance.

Broward Sheriff's Office Fort Lauderdale, Fl 2002 to 2015

Geographic Information System Specialist - GIS

Manage the processing of all address data for the Law, Fire, Civil and other Divisions.

Geocoding records daily over 5 million records geocoded.

Edited client and provider data and organized project data files.

Produced maps and graphs for Law, Fire, Legal, and Civil and all other departments.

Handling map requests through creating and modifying shape files and raw data.

Kept track of all work performed using Excel Tables.

Performed GIS analyses of Sheriff's Office data and verified mapped data against other sources for accuracy.

Data preparation, loading and management in an ArcGIS Server/MS SQL Server environment.

Helped with automation to improve data access and management procedures.

Implemented standards, methods, quality assurance/control processes, and metrics

Heavy time requirement on customer service

Broward County Sheriff’s Office

UCR Specialist Fort Lauderdale, Fl 2000 to 2002

Responsible for verifying data on police reports for accuracy.

Entered data into the UCR program to send data to the FBI.

Broward County Sheriff’s Office

Records Specialist Fort Lauderdale, Fl 1984 to 2000

Managed and filed all documents according to Florida State Statue.

Copy recording and recording documents.

Aided staff when required for file retrieval.

Performed all work in accordance with records management work practices and procedures.

Data entry and managed data in relationship of agency policies.

Proper phone etiquette and procedures under heavy call volume.

Extensive customer service by phone, mail and in person.

Highly trained in Teletype entry, modification & Deletions according to Florida State Statue.

References provided upon request.

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