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Team Leader, Customer Service, Sales.

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
March 04, 2024

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Resume:

B O Y D S L A B B E R T

072*******

ad33oo@r.postjobfree.com

** ****** **** **********,,

waterfall, KwaZulu-Natal 3610

South Africa

PROFESSIONAL SUMMARY

Motivated and friendly worker with a flexible schedule. Dependable and punctual. Work collaboratively with team members.

Hardworking and reliable, focused on going above and beyond to support the team. Motivated to continue to learn and grow as a professional. SKILLS

Team building Leadership

Decision making Maintain systems

Set up devices Task prioritization

Analytical thinking Verbal communication

Prioritization Training

Customer service Sales and marketing

Serve customers Problem-solving

Motivation

EXPERIENCE

Team Leader, Stacor, Oct 2020 Current, Durban, KZN Documented daily operational data and communicated results to management. Adhered to loss prevention standards and responded to alarm calls. Provided daily direction to team members to achieve departmental goals. Communicated with team members on job functions and responsibilities. Conferred with management and supervisors to coordinate operations between departments.

3D Printing Specialist, 3dprintingstore.co.za, Oct 2016 Sep 2020, Centuron, Gauteng Inspected and maintained printing equipment to prevent downtime. Implemented systems and measures to bring out higher machine efficiency and reduce waste.

Conducted thorough inspections and tests on equipment to determine print quality percentage.

Operated machines in line with ideal standards and guidelines to prevent breakdowns and errors.

Maintained equipment and adjusted settings to achieve quality results. Inspected equipment regularly to detect and correct faults with skilled repairs. BS

Arranged creative displays to attract incoming customers and spike curiosity. Liaised with customers in person, online and by phone. Manager, Burton Printing Supplies, Jun 2014 Sep 2016, Johannesburg, Province Cold called prospects to generate and qualify high volume of leads. Explained products and answered questions to encourage customers to complete purchases.

Used persuasive communication skills to market products and services. Documented customer phone numbers, address details and order information in computer system.

Convinced prospects to accept follow-ups and set up timely appointments for in-person sales.

Communicated with customers by making cold calls to book new business. Identified sales opportunities and presented key benefits of products to secure new business.

Adjusted sales scripts to better target customer needs and interests. Obtained customer information and entered orders into computers. Used sources like telephone directories and the lists purchased from other organizations to identify potential customers.

Boosted sales numbers by scheduling appointments for prospective clients to meet with the company's sales representatives.

Sales Associate (PART TIME), Centurion Yamaha, Jan 2014 May 2014, Centurion, Gauteng

Liaised with customers in person, online and by phone. Kept up-to-date on current and upcoming product and service offerings. Addressed customer inquiries and concerns using extensive product knowledge. Explained products and answered questions to encourage customers to complete purchases.

Used POS system to scan customer purchases, calculate prices and process transactions.

Supported cashiers and customers to locate products, confirm prices and replenish stock.

Unloaded, unboxed and transported incoming merchandise. Sales Associate, Linex Yamaha, Mar 2012 Jul 2013, Johannesburg, Gauteng Used POS system to scan customer purchases, calculate prices and process transactions.

Embodied company mission and values through honesty, integrity and high-quality performance.

Unloaded, unboxed and transported incoming merchandise. Maintained knowledge of current and future promotions to inform customer purchasing decisions.

Completed merchandise floor set according to visual standards and directives. Collaborated with store team to meet periodic sales goals. Helped customers quickly navigate store and locate items. Asked open-ended questions to identify customers' needs. Dec 2009

Dec 2007

Recommended products to match customer budget and preferences. Welcomed customers and offered quick assistance to handle diverse needs. Apprentice Mechanic, BHP Racing, Aug 2010 Feb 2012, Johannesburg, Gauteng Examined vehicles to determine extent of damage or malfunctions. Cleaned and organized shop regularly for safety and work efficiency. Tested, washed and detailed vehicles and equipment to satisfy customers with professionalism.

Worked according to industry regulations and company standards to complete quality maintenance and repairs.

Retrieved tools for mechanics and assisted with advanced repairs. Handled basic and semi-skilled mechanical work with minimal oversight. Assisted with major and minor repairs and structural alterations. Repaired, rebuilt, or replaced mechanical systems and components. Troubleshot electrical problems with emissions, fuel and ignition systems using specialized testing equipment.

Changed fuel filters, air filters and spark plugs and part of routine vehicle maintenance.

Aligned wheels, axles and frames using specialized equipment and wheel-balancing machinery.

Examined parts and systems for signs of trouble and wear. Retrofit vehicles with aftermarket products for mechanical, hydraulic and electrical systems.

Checked, repaired and replaced brake systems on personal and commercial vehicles.

Apprentice Sales, Bright Rock, Jul 2009 Jul 2010, Johannesburg, Gauteng Used POS system to scan customer purchases, calculate prices and process transactions.

Supported cashiers and customers to locate products, confirm prices and replenish stock.

Unloaded, unboxed and transported incoming merchandise. Welcomed customers and offered quick assistance to handle diverse needs. Processed customer orders quickly to prevent long queues. Helped customers quickly navigate store and locate items. Collaborated with store team to meet periodic sales goals. Asked open-ended questions to identify customers' needs. Monitored aisles, restocked shelves and cleaned spills. Completed merchandise floor set according to visual standards and directives. EDUCATION

GED, All basic schooling subjects

Serenity Study Centre Johannesburg, Gauteng

Grade 9, All basic schooling subjects

Allen Glen high Johannesburg, Gauteng

LANGUAGES

English, Native

Afrikaans, Intermediate



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