Frances B Illa

*** **** *** *; Renton, Wa *****

Email: ad33ok@r.postjobfree.com

Cell# 425-***-****

Objective

As a team player and a motivated person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding the demands of each customer. I am seeking a position that will utilize my skills and the chance of advancement as well as allow me the opportunity to gain additional skills and experience. I have over 4 years’ experience in the hospitality field, as well. I’ve helped many big name companies build/start new locations like Circuit City, Petco and the Oasis Hotel just to name a few companies. I believe I would be an asset to you and your company.

Experience

Kia Car Pros Renton October 2020 - Present

Service Technician

Wash vehicle exterior, using cleaning solution, water, cloths, and brushes. Apply wax to the auto body, and wipe or buff the surface to protect the surface and preserve shine, using a cloth or buffing machine. Vacuum interior or vehicles to remove loose dirt and debris, using vacuum cleaners. Clean upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices. Apply revitalizers and preservation agents to vinyl or leather surfaces and treat fabrics with spot- and stain- resistant chemicals to preserve and protect interior components. Clean engine and engine compartment with steam-cleaning equipment and various cleaning agents to remove grease and grime. Apply special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following recommendations of the product’s manufacturer. Apply paint to chipped body surfaces of vehicles, using touch-up paint. Apply dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition. Input inventory of new vehicles that arrive and place work orders for PDI’s & Detail work.

Holiday Inn Express & Suites May 2020 - October 2020 Front Desk Agent

Greet guests and patrons as they arrive. Manage the registration process. Ask for identification and ensure that the provided credentials are accurate. Handle guest check-ins and checkouts appropriately. Operate hotel phones, take calls and provide information and transfer calls. Manage accurate accounting of all rooms. Provide guests with room keys and call for bellboys. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions. Compute bills and take payments. Provide guests with directions around the hotel. Contact housekeeping and maintenance departments when a problem is reported. Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. Lee Johnson Auto/Kirkland Nissan May 2019- March 2020 Receptionist

Greet guests and assist as they walk in. Answer and redirect calls. Take and deliver messages. Assign stock numbers to new, used and certified vehicles. Call guests when license plates arrive and file. Arrange fedex pick ups. Ordering products for the break room and lobby. Assist sales managers with schedules. Assist business office with light filing and light paperwork. Scan service department customer invoices.

Jaguar Land Rover Feb 2019 – April 2019

Receptionist

I was hired as the first receptionist for the Sales Department. The General Manager knew I was moving to the Greater Seattle Area and will only be available for 2 months. He needed me to get the job position up and running smoothly for a full time receptionist. I created a 48 hour list that requires to be updated every day, checking survey and sales scores, updating the Employee Directory, locating the next available Product Specialist for new customers and answering multi-lines and transferring them to the appropriate person or department, plus light filing.

Frontier Ford April 2015 - Jan 2019

Receptionist/Accounting

Answer incoming calls and greet visitors. Promptly assisting customers, and performing administrative duties and operating the switchboard for call routing. Stock and post new car inventory, making sure the website is up-to-date. Do daily reports and send them out to all managers. Train new employees and order business cards for everyone.

Stanford Athletics Shop July 2011 – Jan 2019

Sales Associate/Team Lead

Greeting every customer with a warm welcoming smile, ensuring they feel satisfied with their purchases. Handling transactions, open / close store, count register & safe, make deposits & change, answering phones, accepting deliveries, restocking the floor, training new employees, and giving direction to visitors who would like to see more of the campus, plus suggesting great places to eat and see. SF Giants Dugout Jan 2014 – May 2017

Supervisor

Welcome customers with a smile. Handling transactions, open / close store, count register & safe, make deposits & change, answering phones, accepting deliveries, restocking the floor, placing order, training new employees and giving direction to other stores nearby, plus suggesting great places to eat in the area. Sell game tickets to fans/customers.

Green Thumbs Up Inc. Nov 2012 – Oct 2014

Office Assistant

I am an Office Assistant for a new business. Green Thumbs up is a Landscaping / Contracting business. I take care of the paperwork; log the hours worked on a client’s property all on Excel. Make phone calls to new potential clients. I also help collect information when we have presentations. I manage part of the accounting through QuickBooks.

Crowne Plaza Cabana Hotel Feb 2014 – July 2014

Front Desk Agent

Greet guests and patrons as they arrive. Manage the registration process. Ask for identification and ensure that the provided credentials are accurate. Handle guest check-ins and checkouts appropriately. Operate hotel phones, take calls and provide information and transfer calls. Manage accurate accounting of all rooms. Provide guests with room keys and call for bellboys. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions. Compute bills and take payments. Provide guests with directions around the hotel. Contact housekeeping and maintenance departments when a problem is reported. Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. Education

Radford High School Feb 2000

GED

McGrew & Associate, Inc. March 2009 & 2010

Certified Security Guard

Skills

Experience with Microsoft Word, Excel and Outlook. Experience with QuickBooks for Mac and maintaining budgets Ability to work with several operating systems, including Windows, Mac OSX, iOS and Opera 5.1 Attention to detail and very organized

Lead groups/train/instruct

Friendly and helpful demeanor

Excellent customer facing skills