Shawnacy Aaron

**** ********* **** **

Hesperia Ca 92345

442-***-****

SKILLS

● Cash Handling

● Workplace Safety

● Opening and Closing Procedures

● Handling Customer Complaints

● Flexible Schedule

● Mentoring and Coaching

EXPERIENCE

Cotti Foods - Taco Bell

Shift Manager

March 2021 - current

● Managed daily cash intake by counting out registers and tabulating profits.

● Helped employees accomplish tasks during peak periods.

● Inspected work areas regularly for cleanliness and organization standards.

● Developed and maintained positive working relationships with employees and customers.

● Oversaw the training of new employees on customer service, product knowledge, and cash handling procedures.

● Monitored store operations to ensure compliance with company policies and procedures.

● Coached employees on interaction with customers to drive exceptional service.

● Communicated with other shift managers to facilitate continuum of customer service and food produce quality.

● Assisted in resolving escalated customer complaints in a timely manner.

● Enforced safety standards throughout the store including proper use of equipment.

● Responded quickly and effectively to emergency situations as they arose.

● Maintained inventory levels by monitoring the stockroom and walkin cooler.

Taco Bell- Corporate

Shift Manager

March 2011 - November 2020

● Checked product quality before starting to ensure freshness of product quality.

● Managed cash daily intake.

● Weekly inventory counts.

● Coached employees on company standards and policies for cash handling procedures.

● Coached employees on proper procedures about food handling procedures to ensure food safety.

● Monitored food supplies and inventory levels and communicated with supervisors.

● Maintained a clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out the trash, and sweeping.

● Cleaned equipment after each use and followed sanitation procedures

● Served customers promptly in an efficient manner following restaurant protocols.

● Enforced company policies and answered employees and customer questions.

Private Caretaker

June 2007-April 2019

● Assisted in light housekeeping tasks include laundry, vacuuming, dusting and meal preparation.

● Providing companionship and emotional support to clients.

● Developed individual care plans in coordination with family members and other healthcare professionals.

● Assisted patients in maintaining personal hygiene through showering and bathing assistance, toileting assistance and incontinence care management.

● Accompanied clients on errands or outings for shopping or leisure purposes.

● Assisted with daily living activities, such as bathing, dressing,grooming and eating.

● Provided assistance during rehabilitative exercises prescribed by a physical therapist or doctor.

● Responded promptly to any medical need that may arise.

● Supported clients who were physically disabled by providing assistance with mobility needs.

● Communicated effectively with families regarding changes in condition changes or behavior of the patient.

● Improved clients outlook and daily living through compassionate care.

EDUCATION

Excel High School

Plymouth, MN

High school Diploma

Reference

● Tim R- Areacoach 949-***-****

● Maria A Former Manager (320-***-*****

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