SHELBY G. BARBER

Raleigh, NC ***** T: 910-***-**** Email: ad33of@r.postjobfree.com

ACCOMPLISHED & RESULT-DRIVEN HEALTHCARE ADMINISTRATION PROFESSIONAL

Seasoned and enthusiastic healthcare admin professional having an extensive experience in the field of hospitality and healthcare

seeking a challenging position within the healthcare industry who is highly committed to quality health care services.

QUALIFICATIONS PROFILE

● Highly organized, detail-oriented, and result-driven professional with broad experience in customer service and

customer dispute resolution

● Solid background in handling customer complaints, questions and inquiries, concerns and provide timely

assistance to maintain excellent quality customer service.

● Successfully demonstrated administrative duties and performed vital tasks in office administration to ensure timely

compliance of daily reports needed in office operations.

● Effectively deliver excellent customer communications through phone and email and efficiently demonstrate a

sense of urgency by setting priorities and time management.

● Knowledgeable in medical terminology and applications, medical coding, medical insurance, medical office system

and medical computer applications

● Certified CPR First-Aider

PROFESSIONAL EXPERIENCE

LabCorp ■ Raleigh, NC October 2022-Present

Phlebotomy Technician

• Excellent communicator with comprehensive knowledge of blood storage and safe handling practices

• Highly skilled in performing venipuncture and capillary puncture with precision and attention to detail

• Enter inventory, patient demographics, and test codes into computer system.

• Prepare specimens for laboratory testing and analysis.

• Validate requisitions against specimens before scanning into system.

• Administered blood samples from patients.

• Adequately labeled samples with patient information

• Conducted wide range of test to identify underlying conditions to assist Doctors with diagnosis and patient care.

First Health Moore Regional ■ Hoke Campus, Raeford, NC February 2023-Present

Lab Specimen Processor/Phlebotomy Technician (PRN)

• Proficient typing and data entry skills

• Outstanding communication skills both written and verbal.

• Strong organizational skills

• Ability to perform high level accuracy.

• Received and opened specimen bags

• Enter inventory, patient demographics, and test codes into computer system.

• Prepare specimens for laboratory testing and analysis.

• Validate requisitions against specimens before scanning into system.

• Administered blood samples from patients.

• Adequately labeled samples with patient information

• Conducted wide range of test to identify underlying conditions to assist Doctors with diagnosis and patient care.

CIOX HEALTH/DATAVENT ■ GEORGIA, REMOTE August 2019-January 2023

Outbound Agent, Tier 2

• Outbound phone calls to assigned medical providers to obtain required medical charts on behalf of other clients

while following approved company HIPPA guidelines.

• Use scripts to encourage medical providers to send in charts via fax or mail.

• Follow-up on initial contacts

• Log all transactions into the designated computer software system(s)

• Accurate record keeping and data management.

• Employee must be able to follow Company polices; receive directions from others; work effectively with co-

workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for

improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems

constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company’s

work force in actions, words, and deeds.

• Update assigned medical providers credentials.

JASON’S DELI ■ Fayetteville, NC November 2009 – September 2010

Cashier

● Fulfilled the critical role from day-to-day operations and effectively managed customer’s orders and payments in a

timely manner.

● Responsible for managing and handling customer complaints, concerns, questions, and inquiry and provide

adequate solutions to satisfy each customer.

● Significantly contributed to the success of operations by delivering accurate collections and liquidation and

inventory of daily sales.

● Aided co-employee to handle customer complaints and resolve issues professionally. Took initiative on crucial

situations and decides on matters that are within the scope of customer service.

● Envisioned, developed, and implemented innovative and effective business strategies to strengthen and extend.

existing customer relationships.

NAF HUMAN RESOURCES ■ Fort Bragg, NC July 2004 – July 2009

Officer’s Club

● Responsible for attending club customer complaints and providing immediate resolutions to maintain loyalty and

satisfaction.

● Developed a program that encourages customer’s participation in the improvement and progress costumer service

by collecting customer’s feedback and suggestions.

● Supervised and monitored the serving of food and beverages to ensure SOP and compliance of proper serving and

handling customers’ orders.

EDUCATION

CERTIFICATE IN MEDICAL OFFICE ASSISTANT ■ Miller-Motte College ■ Fayetteville, NC ■ December 2012

CERTIFICATE IN PHLEBOTOMY ■ Central Carolina Community College ■ Sanford NC ■ December 2010

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