CONESSA FULLER

• •

PROFESSIONAL SUMMARY

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.

Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

SKILLS

Upbeat and Positive Personality

Building Customer Trust and Loyalty

Data Entry and Maintenance

Call Documentation

Customer Data Confidentiality

Online Chat

Team Goals

Client Satisfaction

Microsoft Excel

Microsoft Word

Livechat Messaging

WORK HISTORY

11/2020 - 10/2022

Chat Support Specialist

ChaseSource - HOUSTON, TX

Handled inbound customer chat conversations from various websites. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained up-to-date knowledge of product and service changes. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.

Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.

Recorded actions taken, issues resolved and Type information to effectively manage customer accounts. Houston, TX 77070 832-***-**** ad33ns@r.postjobfree.com Assessed caller accounts to determine Type benefits, identify service needs and resolve issues. Asked open-ended questions to determine which products or services would be best fit for customer's needs.

10/2018 - 10/2020

Data Entry Specialist

South Tulsa Bankruptcy Lawyers - Houston, TX

Compiled data and reviewed information for accuracy prior to input. Completed data entry tasks with accuracy and efficiency. Entered numerical data into databases with speed and accuracy using 10-key pad. Managed workflow scheduling, data entry and accuracy verification for large data projects. Identified data entry errors and reported to necessary departments. Reviewed and updated client correspondence files and database information to maintain accurate records.

Scanned documents and saved in database to keep records of essential organizational information. Corrected data entry errors to prevent later issues such as duplication or data degradation. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Kept optimal quality levels to prevent critical errors and support team performance targets. Organized, sorted and checked input data against original documents. Reviewed completed work for compliance with regulations. Verified accuracy of data before transcribing.

Located and corrected data entry errors and reported to management. Supported multiple departments with special projects. Sorted documents and maintained organized filing process. Added documents to file records and created new records to support filing needs. Executed data verification to detect errors.

Obtained scanned records and uploaded into database. Monitored database updates and verified for correctness. Tracked and maintained records for Type department. Drafted reports for upper management as directed.

Outlined appropriate processes and procedures to fulfill and complete inquiries. Compiled information and input into Type database. Applied data entry knowledge and Technique skills to resolve indecipherable or garbled messages. Documents completed work in appropriate logbooks.

08/2019 - 01/2020

Customer Service Representative

Att&t - HOUSTON, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals. Communicated with vendors regarding backorder availability, future inventory and special orders. Met customer call guidelines for service levels, handle time and productivity. Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

10/2014 - 10/2017

Administrative Assistant

Deans Professional Service - Katy, TX

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Performed research to collect and record industry data. 02/2013 - 11/2014

Appointment Scheduler

Health Soultions - Houston, TX

Acted as first point of contact and set appointments for prospective clients. Addressed client inquiries and updated database information. Established and maintained client rapport by utilizing quality customer service. Set appointments with salespeople and potential customers. Promoted increased sales through outgoing calls demonstrating excellent product knowledge. Answered phone calls and answered questions from potential customers. Assisted office team by making phone calls, copies and appointments. Handled complaints and questions, and re-directed calls to other team members. Scheduled and confirmed appointments and meetings for senior management team. Entered daily data in computer systems and documented office activities. Routed incoming mail and messages to relevant personnel without delay. Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

EDUCATION

08/2020

Associate Degree In Nursing: Medical Assistant

Florida Career College - Houston, TX

Contact this candidate