Customer Service Team Lead

Skills

Work History

Nyari Malone

Customer Service Professional

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Data Entry

Microsoft Office

Customer Service

Leadership

Trainer

Supervising

Shipping & Receiving

Project Management

Communications

Planning and Scheduling

2023-06 - Current Team Lead

Kroger Fullfillment Center

Managed and promoted safety and sanitation in all areas of the Fulfillment Center Conducted meetings with hourly associates

Oversaw the personnel records for all associates

Developed and trained hourly associates

Planned production/staffing needs on a daily, weekly, and period basis Trained new team members by relaying information on company procedures and safety requirements.

Supervised and coached direct reports in the performance of their duties, completed performance reviews, and provided feedback

Managed and optimized the order fulfillment process to ensure timely delivery of products to customers

Address Canton, Michigan 48187

Phone +1-734-***-****

E-mail ***********@*****.***

Collaborated with cross-functional teams to identify areas for process improvement and implement solutions

Achieved the position of Team Lead within the first 90 days. 2022-02 - 2023-06 Assistant Team Lead

JPMorgan Chase & Co

Assisted in overseeing projects in the remittance processing department as an Assistant Team Lead

Scheduled and conducted meetings with current and potential clients Trained new hires on document imaging machines, mail sorting, and data entry Entered data from imaged documents into systems for client verification Promoted to Team Lead within 4 months of employment Worked with the state of Michigan to handle important and confidential tax information Assisted in the development and implementation of process improvement initiatives to enhance efficiency and accuracy in remittance processing. 2022-01 - 2023-06 Learning Manager

Amazon Warehouse

Trained new hires and current associates, including Operations Managers, at Amazon Warehouse

Implemented new learning strategies based on employee skill levels Elevated work-related behavior and ability issues to sharpen employee skills Invited to train Associates in other Amazon buildings across different states Collaborated with HR department to develop and implement employee training programs

Coordinated with warehouse management to identify areas for improvement in learning programs and develop strategies to address them

Assisted with shipping and receiving tasks and provided forklift assistance Generated reports on damaged or needed inventory and ordered necessary supplies Collaborated with cross-functional teams to develop and implement a comprehensive training program that meets the specific needs of Amazon Warehouse employees 2020-12 - 2022-01 Shift Lead

McDonald's

Trained new hires and provided exceptional support and coaching to the crew Managed payroll, scheduling, and assisted with interviews Handled cash transactions and counted down the drawers at the end of the shift Collaborated with the General Manager in closing the store and ensuring food safety and quality

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

2019-10 - 2020-12 Sales Associate

Dollar General

Education

Unboxed new merchandise and stocked shelves in appealing and organized arrangements to promote items

Performed floor moves, inventory, maintenance, and housekeeping to keep sales areas well stocked and organized

Responsible for counting down the drawer and closing the store at the end of the night Built trust and connection with regular customers to increase store loyalty and profitability.

Michigan Great Lakes Virtual Academy - Manistee, MI

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