Tiffany Lutin

Coach

Birmingham, AL *****

ad33n2@r.postjobfree.com

+1-205-***-****

I have over ten years of customer service skills. I also have four years with management. I enjoy engaging with customers responsively and helpfully. I take focus and patience, especially in challenging situations where you have to handle crowds, upset customers or multiple tasks at the same time. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Authorized to work in the US for any employer

Work Experience

Coach

T-Mobile - Birmingham, AL

May 2018 to Present

• Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support. Minimizes escalations through effective coaching and support as well as proper handling of calls escalated

• to the coach to achieve the right result.

• Understand and effectively leverage metrics and other measurements to drive team performance; use good judgement and business acumen to balance metrics and resolve customer issues.

• Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop experts, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day

• activities in the pod and being a trusted resource for experts through in-the-game coaching.

• Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.

• Coordinate, cooperate, and collaborate with other coaches serving a shared customer base to ensure a seamless customer experience.

Assistant Manager

Sonic Drive In - Fairfield, AL

May 2004 to November 2015

Supervisor: Summer Ransom

I have over ten years of customer service skills. I also have four years with management. I enjoy engaging with customers responsively and helpfully. I take focus and patience, especially in challenging situations where you have to handle crowds, upset customers or multiple tasks at the same time. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Customer Service Rep

TeleTech - Fairfield, AL

January 2006 to February 2008

January 2006 - Feb 2008

My duties were to assist elderly people with their health insurance. I was to maintain my customer service skills within a timely manner. While also maintaining a professional speech. Education

Information Technology

South University Birmingham - Birmingham, AL

January 2015

Certificate in Cosmetology

Lawson State Birmingham - Birmingham, AL

September 2008

Skills

• Management

• Customer service

• Computer skills

• Time management

• Microsoft Word

• Communication skills

• Microsoft Office

• Sales

• Leadership

• Negotiation

• Microsoft Excel

• Account management

• Relationship management

• Sales management

• Cold calling

• Business development

• Product demos

• Analysis skills

• Inside sales

• B2B sales

• Organizational skills

• Marketing

• English

Certifications and Licenses

Driver's License

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