Louis Drummond

ad33mk@r.postjobfree.com 614-***-**** Columbus, OH

linkedin.com/in/louisdrummondinsurance

SUMMARY

Seasoned professional with 28 years of experience in human capital and claims management, seeking an Admin role. Skilled in Workers Compensation, Unemployment claims, and Wage Service, with a strong track record of timely and accurate processing. Holds a Master's in Human Resources Management, adept at ensuring compliance and providing exceptional customer service.

WORK EXPERIENCE

OHIO Department of Transportation Columbus, OH

Human Capital Management Analyst May 2023 - Jan 2024

• Managed and reviewed workers' compensation claims, ensuring accurate processing and timely monitoring.

• Digitized and integrated correspondence from the Bureau of Workers' Compensation and Industrial Commission into the Origami database system.

• Provided responsive support to field office inquiries, effectively addressing questions and facilitating issue resolution.

Surge Staffing Columbus, OH

Unemployment Specialist Sep 2022 - Dec 2022

• Delivered high-quality customer service, fostering positive relationships with external agencies to manage unemployment claims and related documentation.

• Conducted thorough analysis of case information, utilizing the company database and additional research, to assess the validity of unemployment claims.

• Ensured timely and accurate responses to inquiries from offices or state agencies, adhering to state regulations and departmental guidelines.

Not provided

Workers Compensation Specialist Mar 2021 - Sep 2022

• Managed the resolution of workplace injury incidents and claims, facilitating the preparation of necessary documentation for industrial commission hearings.

• Administered the company's drug testing programs, ensuring adherence to health and safety protocols.

• Monitored federal and state legislative changes, updating company policies to maintain legal compliance. State of OHIO Bureau of Worker’s Compensation Columbus, OH Wage Service Specialist Feb 2015 - Apr 2019

• Assessed and established appropriate compensation for injured workers by collecting wage data through various communication methods, including fax, phone, and email.

• Provided timely responses to queries from stakeholders, including injured workers, employers, and legal representatives, adhering to a strict 24-hour response policy.

• Executed wage calculations accurately and efficiently, ensuring compliance with mandated employer timelines of 5 days for processing.

Not provided

Medical Claims Specialist Apr 1993 - Feb 2015

• Evaluated and resolved worker's compensation claims by efficiently collecting necessary information through fax, phone, email, and mail, ensuring 80% of cases were decided within a two-week period.

• Maintained accurate and timely updates of claim details, including demographic and injury-related information, adhering to a strict 24-hour update policy.

• Managed the administration of all worker's compensation claims in compliance with legal timeframes, finalizing cases between the minimum 21-day and maximum 28-day limits. EDUCATION

Keller School of Management

Master’s degree, Human resources management & public administration Not provided

DeVry University

Bachelor's degree, Technical Management concentration in Health Care Management

Not provided

CERTIFICATIONS

Ohio Insurance Salesperson Life, Health, and Accident None SKILLS

Customer Service • Data Analysis • Public Relations • Time Management • Coordination • Active Listening

Contact this candidate