EMILY SANCHEZ

Atlanta, GA ***** 971-***-**** ad33mb@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service Specialist with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with a warm, caring attitude while maintaining efficiency and optimizing revenue. SKILLS

Digital Literacy Keyboard skills at

60 wpm Word, Powerpoint and

Excel

Data Input Software

Travel Reservations Service

Promotions

WORK HISTORY

Customer Service ProfessionL, 04/2020 to current

MedRisk – Atlanta, GA

As a Customer service professional I am responsible for supporting client retention and physical therapy referral objectives by consistently providing an easy, efficient and productive customer experience for callers by setting up cases and relaying communication back to the adjuster or nurse case manager. I make outbound contact with adjusters and physical therapy centers to verify information and request other related paperwork. Reservation Agent, 01/2020 to 04/2022

Marriott International – Atlanta, GA

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Provided customers with information about availability and pricing. Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.

Resolved various issues and discrepancies for customers. Handled billing information over the phone.

Assistant Flooring Scheduler, 01/2017 to 01/2020

Premier Service Group – Lowes Clackamas, OR

Responsibilities include; handling installers schedule and payment making sure their specific needs are met, reviewing job contracts, providing excellent customer service, comparing materials to the bill of sale.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Teachers AID, 01/2016 to 01/2019

YMCA Development center for Autistic Children – Portland, Oregon Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition Assisted the classroom teacher in supervising snack time and indoor and outdoor play Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas Maintained head count and attendance sheets Relieved the classroom teacher during breaks. Assisted teachers with classroom management and document coordination to maintain a positive learning environment.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Customer Service Wellness Consultant, 06/2010 to 01/2019 Sun's Up Tanning And Wellness – Portland, Oregon

Main duties are assessing customer needs, making appointments, cleaning beds, promoting and selling various products, and offering protective eyewear and body lotions. Answered customer telephone calls promptly to avoid on-hold wait times. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

EDUCATION

Associate of Science: Business Relations And Communication, 01/2022 Clackamas Community College - Oregon City, OR

High School Diploma: 06/2019

Clackamas Web Academy - Clackamas, Oregon

Contact this candidate