Jon Petcel

Hospitality Professional

Covina, CA *1722

ad33lx@r.postjobfree.com

+1-626-***-****

Motivated and highly adaptable hospitality with 15+ years experience building effective teams, improving productivity and increasing revenue across-the-board. Team player with a wide range of industry experience.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Part Time Concierge

The Walt Disney Company - Anaheim, CA

November 2022 to Present

Part Time F & B E-Ticket lounge concierge

Part time transfer to Lamplight Lounge

Instacart Shopper/Driver

Instacart Shoppers - Covina, CA

March 2020 to Present

Grocery Shopping and Delivery

Assistant Property Manager

Ambassador Property Management - Whittier, CA

January 2018 to March 2020

Assisted Family property management company

Asst. Restaurant Manager

Dal Rae Restaurant - Pico Rivera, CA

September 2013 to March 2019

• Managed 35 staff members, employing time management and critical thinking aptitude to certify consistent operational excellence

• Analyzed sales data and adjusted inventory when needed, increasing sales by .05% in one year

• Oversee 200+ daily covers, through efficient and positive service, bringing in $21K of daily revenue

• Trained 8 new employees in food and drink preparation, cash handling, and safety protocols to ensure prompt and successful onboarding

• Conducted staff meetings to inspire and stimulate team, as well as discuss strategies for improvement Banquet Captain

Orange Hill Restaurant - Orange, CA

November 2018 to February 2019

• Seasonal

• Provided logistical oversight to high quality, 150-person banquets, including setting up buffets, displays, audio-video, personnel, clean-up, and more

• Supervised and mentored 10 employees with outstanding leadership, crafting high performance team

• Maintained consistent communication throughout banquets, facilitating $15k of revenue per event Bartender

Dal Rae Restaurant - Pico Rivera, CA

August 2004 to January 2018

• Created exceptional guest experiences

• Provided fine dining food and beverage bar top service

• Hugh volume service well bartender

• Mt POS sales on average night 1000+ within a three person bar team. Bartender

Black Angus Steakhouse - Whittier, CA

January 2000 to August 2004

Guest Food and Beverage Service

Server

Disney Parks, Experiences and Products - Anaheim, CA February 2003 to September 2003

Opening Team of Y Arriba Y Arriba. Currently Tortilla Joes on Downtown Disney Guest Food and Beverage Service

Damage Controlman

US Navy - Japan

August 1989 to December 1999

Damage control, fire watch and flight deck fire team, security watch detail Honorable Discharge, Condition not a disability

Education

High school diploma or GED in General Studies

Los Altos High School - Hacienda Heights, CA

August 1994 to June 1997

Skills

• Training & development (5 years)

• Customer service (10+ years)

• Cash handling (10+ years)

• Writing skills

• Organizational skills

• Restaurant management (5 years)

• Time management

• Supervising experience (5 years)

• Management (5 years)

• Leadership (10+ years)

• Restaurant Experience (10+ years)

• Microsoft Word

• Food Safety (10+ years)

• POS

• Events Management (5 years)

• Micros POS (10+ years)

• First aid (10+ years)

• Cost control (10+ years)

• Hospitality (10+ years)

• Upselling (10+ years)

• Inventory control (10+ years)

• Microsoft Office

• Driving (10+ years)

• Military (2 years)

• Employee relations (10+ years)

• Communication skills (10+ years)

• English

• Expert February 2022 Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient Sales skills (10+ years)

• Highly Proficient July 2021 Managing restaurant staff and meeting customer expectations Full results: Highly Proficient Attention to detail (10+ years)

• Purchasing (4 years)

• Hotel experience (1 year)

• Bartending (10+ years)

• Phone etiquette

• Guest services

• Guest relations (10+ years)

• Delivery driver experience

• Heavy lifting

• Accounts payable

• Banquet Experience

• Serving Experience (10+ years)

• Profit & Loss

Languages

• English - Fluent

Military Service

Branch: United States Navy

Service Country: United States

Rank: Fireman

August 1997 to November 1999

Military Shipboard Fireman / Flight Deck

Commendations:

Honor Division Boot Camp, Flag team

Flag bearer for the 4 man color guard

Watch lead in bootcamp. Wrote and oversaw the daily and nightly watch. Honorable discharge, medical

Certifications and Licenses

First Aid, CPR, AED Certification

April 2022 to April 2024

CPR, First Aid & AED

Driver's License

February 1996 to February 2023

CLASS C Drivers license

ServSafe Food Handler

August 2022 to August 2025

ServSafe Alcohol ABC

December 2022 to December 2025

California Department of Alcohol and Beverage Control Certified Assessments

Teamwork: Interpersonal skills — Proficient

September 2022

Responding to challenging team situations at work

Full results: Proficient

Food service: Customer situations — Proficient

September 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Sales skills — Proficient

September 2022

Influencing and negotiating with customers

Full results: Proficient

Workplace safety — Proficient

November 2022

Using safe practices at work

Full results: Proficient

Food safety — Proficient

April 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Bartending — Proficient

October 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient August 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Restaurant manager — Proficient

February 2023

Managing restaurant staff and meeting customer expectations Full results: Proficient

Bartending — Proficient

August 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Work style: Professionalism — Proficient

March 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

April 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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