Danielle Fennell

***** *** ****** *** #***

North Miami Beach fl 33179

786-***-****

ad33la@r.postjobfree.com

EDUCATION

Dillard High School Ft. Lauderdale, FL

High School Diploma 2000-2004

GPA 3.75

Broward Community College Ft. Lauderdale, FL

Major: Business Administration Jan 2005-2007

• Accounting ● Economics of Business

• College Algebra

The Art Institute of Fort Lauderdale

Aug 2005-2007

• Fashion History

• Fashion Product Development

● FashionMarketing •Manufacturing Apparel Concepts

● Business Communications

TECHNICAL COMPETENCIES

●Microsoft Word ●Microsoft PowerPoint ●Microsoft Excel ● Aspect ●Sabre Cruise Director ● Interval ● Expert ●Sabre Flight Director

PROFESSIONAL EXPERIENCES

ATT & Directv

Sunrise, FL

Jan 2021-April 2023

Customer Service/ Retention

*Description was to try and save customers for canceling their services.

* Providing discounts to loyal customers who are trying to save on their bill.

* Billing questions and adjustments and even credits towards customer accounts.

Comcast

Miramar, FL

Tech Support/Billing

Sept 2016- Mar 2020

* Responsible for receiving technical support inquiries from business customers via phone and email.

* Troubleshoots basic issues to identify appropriate resolution for multiple products.

* Works on straight forward tasks using establish procedures.

* information by utilizing the trouble ticketing system. - Uses multiple software systems and applications to ensure customer service orders and repair.

UCB- Chase

Miramar, FL

Collections

Mar 2015- Sept 2016

* Outbound calls to customers

* Collecting funds from customers that have outstanding balances with Chase bank

* Accepting only credit card and bank and routing information to process payment

SSS Total Funding Group

Pembroke Pines, FL

Accountant

Feb 2015 Feb 2016

• Manage accounts payable

• Manage employee payroll with ADP

• Analysts different financial reports

• Data entry

• Administrator Assistant

• Bookkeeping

AIG

Aventura FL

CSR

Nov 2014 Jan 2015

• Work with state of the art telecommunications and computer systems to make our customers

• Helped all customers with comments, concerns, or questions.

V74 Boutique

Miami Gardens FL

Assist Manager

Mar 2012- Oct 2016

* Managing the entire store open til close

* Accepting credit cards and cash payments (making bank deposits)

* Overseeing the inventory in entire store

* Managing the online store and handling online orders

• Retail sales

• Helped all customers with comments, concerns, or questions.

• Assisted management with any aspects that was requested of me.

• Stayed aware and focused in regards to shop lifting.

• Organized all merchandise in the store.

• Demonstrated excellent knowledge of all polices and procedures,

• Familiarized myself with the product so as to be able to give suggestions and have an educated opinion on all products when asked.

A.P.I. (Airline Promotions Inc.)

Fort Lauderdale, FL

Customer Services

Apr 2008- Oct 2008

• Worked with the six major airlines.

• American Express Black Card customers would call for the airline promotion, which is a benefit with the card.

• Customer Services

• Supervisor Assistant

• Organized flights to fit the customer’s needs.

• Demonstrated excellent knowledge of all policies and procedures.

• Familiarized myself with the product so as to be able to give suggestions and have an educated opinion on all airlines when asked.

Precision Response Corporation (Expedia Inc.)

Sunrise, FLCruise Care Specialist

Dec 2005- 2008

• Work with state of the art telecommunications and computer systems to make our customers vacation dreams become a reality.

• Make modifications to existing cruise bookings, hotel reservations and flights, including changes to sail dates, guests names, processing payments, and sending faxes.

• Represent expedia.com by answering questions about our products and services

• Answering inbound telephone calls, e-mail or faxes from travel partners and/or direct guests.

• Arrange Flight, Cruise and Hotel Packages for customers.

• Advise travel guests of fees and any additional costs.

• Daily monitoring correction of errors that may cause ticketing exceptions

• Also took actions as acting Team Lead while management were of the working floor

• Responsible for meeting or exceeding performance measurement standards and definitions

• Participate in special projects as assigned by Supervisor/Manager.

Victoria Secret

Sunrise FL

Customer Services

Aug 2007-2008

• Retail sales

• Helped all customers with comments, concerns, or questions.

• Assisted management with any aspects that was requested of me.

• Stayed aware and focused in regards to shop lifting.

• Organized all merchandise in the store.

• Demonstrated excellent knowledge of all polices and procedures,

• Familiarized myself with the product so as to be able to give suggestions and have an educated opinion on all products when asked.

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