Rental property management

Linda H Kelley

CUSTOMER SERVICE PROFESSIONAL

Panama City, Florida 850-***-**** **********@***.***

Objective

To obtain and maintain a profitable income with a reputable company in the customer service industry

Experience

MAXIMUS

• Answered and opened incoming calls using scripting on the NextGen Desktop software

• Collected, recorded and protected the consumers personal data (PPI) and healthcare information (HII)

• Using scripting, determined if the consumer was eligible for healthcare coverage through the Federally Funded Healthcare Marketplace, and if the consumer could receive help with the cost of the coverage

• Assisted the consumer with the selection of a healthcare plan that suited their specific needs

• Enrolled the consumer in the plan of their choice and, using scripting, explained to the consumer which steps to take next.

• Thanked the consumer for calling the marketplace and wished them a good day

KELLEYKLEAN of Panama City, Florida

• Owner/Operator of a Vacation Rental Service business

• Made contact and contracted with out-of-state Vacation Rental owners for service and maintenance/management of their properties

• Hired and trained experienced cleaners for the upkeep of those properties

• Purchased, inventoried and maintained cleaning supplies, equipment and guest amenities

• I greeted guests, answered any questions they may have had, and insured that they had everything they may need during their stay.

• Upon guest departure I inspected the rental property, made note of anything the owner would want to know about the condition of the property, collected all used linen and amenities and supplied the cleaners with all they needed to prepare the unit for the incoming guests

• Handled billing and collections from the property owner

• Paid the cleaners in a timely manner

• Performed all clerical duties as needed for the proper function of the KLLEYKLEAN company

Gadsden Correctional Institution

• Created, edited and filed all inmate records and files pertaining to the Chapel

• Assisted the facility Chaplain with Chapel related worship services and classes

• Facilitated curriculum for the designated Faith-based inmate dormitories

• Perform all clerical duties as needed for the function of the Chapel

Education

High School Graduate June 1975

Frankfurt American High School (DoD)

Frankfurt am Main, West Germany

Northwest Technical College Associate of Sciences Computer electronics

Graduated 1991

Major: Mathematics Minor: Computer Science

Skills & abilities

• Proficient written and spoken communications

• Computer literate

• Exemplary customer service

• Phone etiquette

• Customer retention

• Marketing

• Organizational skills

• Data entry

• Public relations

• Call center

• Property management

• Guest services

• Hotel experience

• Customer support

• Filing and records storage

• Typing

• Clerical duties

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