Christy Turner

*** ********** **.

Locust, NC ***97

Phone: 980-***-****- (Cell) E-mail: ad33jz@r.postjobfree.com

BRIEF SUMMARY OF CREDENTIALS

Efficient and organized professional with 17 years combined Management, Customer Service and Retail experience.

PROFESSIONAL EXPERTIZE

●Time Management experience

●Strong work ethics

●Application\Computer skills

●Superior problem solving

●Sales and Cash Management

●Dependable and detail-oriented

●Self-starter

●Dedicated team player

●Communication Skills

●Customer service

●Strong interpersonal skills

●Leadership skills

EDUCATIONAL PROFILE

●Gaston County Community College- May 13th-July 30th, Certificate in Early childhood Education

●Patient Care Technician, June ‘05 – June’ 06, Concorde Career Institute Jacksonville, FL

CAREER PROFILE

Fulenwider Inc., Charlotte, NC: Area Coach (District Manager) Sept 2021- Present

As an Area Coach at Fulenwider, I Handle weekly P&L”s and weekly reports for the area. Effectively recruiting and managing RGM, assistant, and shift leads in my area. I also help with training to build the right culture in my area to help with the overall retention and stats of the stores. Other Activities included:

●Overseeing budgeting,quality, P&L statements, hiring and training.

●Meeting business goals and metrics

●Manage budget and allocate resources appropriately

●Manage managers in certain geographical locations

●Resolving Severe issues

Fulenwider Inc., Charlotte, NC: Restaurant General Manager Sept 2018- Sept 2021

As a Restaurant General Manager at Fulenwider, I Handle the scheduling and the truck orders. Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports. Other Activities included:

●Oversees Food preparation, ensuring compliance with health,safety,food handling, and hygiene standards.

●Ensures customer satisfaction with all aspects of the restaurant and dining experience.

●Handles customer complaints, resolving issues in a diplomatic and courteous manner.

●Excellent time management skills.

●Excellent organizational skills and attention to detail.

●Familiarity with food handling,safety, and other restaurant guidelines.

The Lash Group, Charlotte, NC: Benefits Verification Specialist Nov 2014 - Oct 2017

As a Benefits Verification Specialist for the Lash Group, I was in charge of reaching out to potential clients and will ask appropriate questions regarding a patient’s benefits and complete data entry and/or appropriate forms to document patient benefits coverage. Other activities included:

●Confirmed insurance coverage on behalf of doctor’s offices.

●Specialized in re-verification of Medicare and Medicaid policies while obtaining ability to effectively utilize diagnosis and administration coding while submitting database entries to exceed production standards.

●Displayed strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directions at appropriate times.

Obtained accurate benefits in order to qualify patients for co-pay or patient assistance programs offered by the manufacturer, prior authorization and predetermination initiation processes in regards to medical procedures, assisting Site Coordinators with accurate benefit information, payer processes, and payer research to ensure timely processing of enrollments.

●Provided administrative support to upper management that included: prioritizing meetings, calls and trips.

●Handled general correspondence with clients as well as senior management and team members.

●Prepared complex domestic and international travel arrangements

●Organized and prepared expense reports

●Approved expense reports for direct reports to senior management in a timely manner while enforcing overall corporate policies.

Comcast Cable, Charlotte NC: Tier Support Oct 2006 - Sep 2009

As a Technical Support Representative Tier 1 (TSR1) for Comcast, I provided technical assistance to inbound telephone inquiries from Comcast Commercial Business customers. Other duties were:

●Displayed strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directions at appropriate times

●Provided capacity management support for all services

●Successfully interacted with clients to generate and repeat and referral business

●Received Customer First Award for years 2008 & 2009

●Provided escalation support for Tier 1 and 2

●Received and investigated issues and escalations from ATS

●Initiated and hosted conference bridges where needed: for critical issues, set up conference call with all appropriate department representatives, see issue through to resolution, document as needed

Olive Garden, Charlotte, NC: Assistant Manager Jan 2004 - Oct 2006

As the Assistant Manager for Olive Garden Restaurant, I was responsible for monitoring food quality and staffing requirements to ensure a positive dining experience for every guest. Other responsibilities included:

●Assisted Restaurant Manager leading department-level restaurant operations; models and demonstrates leadership that is grounded in the Darden Core Values.

●Maintained consistent delivery of balanced results through our systems, methods and procedures from the perspective of all our stakeholders.

●Exceeded sales quotas and profits achieved through personal, people, business and results leadership.

●Contributed to great execution in the development of training other associates.

Wilson Leather, Charlotte, NC: Store Manager Jul 2000 - Dec 2003

As The Store Manager for Wilson Leather, I managed the development of associates in all phases of store business to achieve and surpass business goals in a team setting. Other responsibilities included:

●Maintained and built rapports with clients that assisted in generating sales revenue and referral business; Evaluated applications and documentations related to prospective employees as well, as credit card applicants.

●Achieved personal sales quotas and motivated others to drive store sales

●Maximized profitability through excellent customer service

●Provided direction to associates to ensure floor coverage and completion of daily tasks.

●Ensured that new associates are thoroughly trained and oriented to company standards

●Monitored associate success and coach associates to help them achieve company expectations

●Contributed to a positive team environment in the store. Recognize associate successes and help boost store morale.

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