Data Entry Operator

Aline Bottex

**** ********** ** ** *******, GA **344 * 470-***-**** * ad33jc@r.postjobfree.com

CAREER OBJECTIVE

Efficient professional with 9+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to enhance my skills with your company.

WORK EXPERIENCE

OBJECTWIN/COX COMMUNICATIONS, Atlanta, GA

Technical Records Administrator, Nov 2018 - Present

Add new material to file records or create new records as necessary.

Find and retrieve information from files in response to requests from authorized users.

Answer questions about records or files.

Compile, sort and verify the accuracy of data before it is entered.

Locate and correct data entry errors, or report them to supervisors.

APPLE ONE/FIRST DATA, Atlanta, GA

Data Entry Operator, Feb 2018 - Nov 2018

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect errors.

Locate and correct data entry errors, or report them to supervisors.

Maintain logs of activities and completed work.

Type accurately at 12,000 KSPH with great attention to detail.

RANDSTAD STAFFING/BANK OF AMERICA, Atlanta, GA

Data Entry Operator, Aug 2017 - Feb 2018

Read source documents such as checks, invoices, or bills, and enter data in specific data fields for subsequent entry, using keyboards.

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect errors.

Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

REMX STAFFING/LUND INTERNATIONAL, Norcross, GA

Customer Service Representative, Apr 2016 - Jul 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

TEKSYSTEMS/AUTOTRADER, Atlanta, GA

Contract Entry Specialist, Dec 2015 - Feb 2016

Compute, record, and proofread data and other information, such as records or reports.

Review files, records, and other documents to obtain information to respond to requests.

Identify quality problems and recommend solutions.

AT&T, Norcross, GA

Customer Retention Representative, Oct 2013 - Dec 2015

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of canceling services or orders.

Obtained and evaluated all relevant information to handle product and service inquiries.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Addressed complaints with the goal of increasing satisfaction and securing renewals or saves of accounts.

EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY

Atlanta, GA

Completed coursework towards B.A. Information Technology (Jul 2017)

UNIVERSITY OF PHOENIX

Phoenix, AZ

Completed coursework towards B.A. Information Technology (Feb 2016)

GPA: 3.2

ADDITIONAL SKILLS

Complex Problem Solving

Effective Communication

Strong Critical Thinking

Intermediate MS Office

Organizational

Typing 60+ WPM & 12,000 KSPH

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