Melissa Quinones

Indian Trail, NC ad33j9@r.postjobfree.com +1-704-***-****

Professional summary

Compliance Manager with over 7 years of experience in the industry. Proven track record in contract and insurance compliance, program management, and operations management. Proficient in sales force administration and implementation, quality control, and financial monitoring.

Compliance Manager

**Compliance Manager Southwest Glass & Glazing, Charlotte, NC November 2023 - Present**

- Managed contract and insurance compliance for a reputable glass & glazing company.

- Handled OCIP, CCIP, and bid bonds/surety bonds.

- Oversaw certified and subcontractor payroll.

- Ensured background check compliance and subcontractor compliance.

- Managed pollution liability, OSHA, and safety.

Program Manager/Operations Manager

Novo Nordisk, Inc. - Remote

January 2017 to November 2023

Sales force administration and implementation Monitored day-to-day activities for patient assistance and reimbursement programs, provide E-training to all staff agents ensuring ongoing adherence to quality expectations and compliance with policies, procedures, contractual obligations, and regulatory requirements. Participated in key initiatives to execute program, training, service line, and system/ database upgrades. Engaged with compliance teams on audits, developing and implementing corrective actions to address findings.

Executive Administrative Assistant/project Manager and Title Clerk

Longhorn Roofing - Monroe, NC December 2016 to January 2017

Responsibilities:

· Provided administrative and clerical support to the President and V.P of the company, including mailing, scanning, faxing and copying to management.

· Maintained electronic and hard copy filing system.

· Opened, sorted and distributed incoming correspondence.

· Performed data entry and scan documents.

· Managed calendar for President of the company.

· Assisted in resolving any administrative problems.

· Ran company's errands to post office and office supply store.

· Answered calls from customers regarding their inquiries.

· Prepared and modified documents including.

· Ensured that all pre-production work is complete and in place prior to staffing jobs.

· Promote cooperation, communication and coordination between the job site and the office. This is also to include all required reports and paperwork submitted on time and in the proper format.

· Experience with visio and zen desk for remote work.

· Ensured that the information flow and instructions needed to complete the job is shared between Estimators, Superintendents, and Foremen and ensure that the process is efficient.

· Quality Control by ensuring all work is completed in a craftsman like manner and to the specification, and satisfaction of the customer.

· Monitored the financial status of each project such as expenditures. Identify financial variances such as under or over budget and implement corrective actions.

· Completion of construction projects includes directing construction requirements; comparing construction results to plans; coordinating with general contractors; compiling and estimating change orders; scheduling inspections; resolving problems.

· Showed ability to consistently recognize and deal with priorities. Complete all required work in a timely and accurate manner, and ensure that all needed paper work is completed.

· Correspondence, reports, drafts, memos and emails.

· Scheduled and coordinated meetings, appointments and travel arrangements for Managers.

· Maintained office supplies for department.

· Payroll.

· Compliance.

· Contracts.

· Notary.

· Car sales and Title processing.

· State compliance for DMV.

· QuickBooks for A.P and Payroll functions as well as monthly company reconcile.

· Screened and processed new hires.

· Created company policy and NDA documents.

· Payroll.

· Accounts Receivable: Includes AIA billing of projects, miscellaneous billings.

· Collection of receivables. Executing contracts, enrolling subs.

· Requested COI for each project.

· Requested Bonds on jobs as needed.

· Filed of liens when needed.

· Entered budgets for projects.

· Set up new jobs in systems, inventory & accounting.

· Filed “Notice to Contractor”.

· Processed Change Orders as needed.

· Supported other staff members as needed Weekly timesheet/GPS verification of work trucks for 1099 Subcontractors.

· Prepared Estimates/Proposal for current and future roofing projects.

· Set up Free estimate appointments as well as preparing Roof inspection reports.

· Hired and screening of all applicants and job postings. · All other duties as assigned.

Bilingual Scheduling Coordinator

Flooring Pros - Indian Trail, NC December 2015 to December 2016

Responsibilities:

· Coordinated installations.

· Maintained constant customer communication during scheduling and installation.

· Responded to customer inquiries confidently with a strong grasp of product and service knowledge.

· Competently explained processes to customers.

· Documented customer inquiries and responses.

· Job Auditing.

· Installation Repair Calls.

· Followed up on repair issues, ensuring concerns are resolved appropriately.

· Maintained open communication with team members in a timely manner.

· Job costing Installer payroll.

· Installation Satisfaction Calls/Scans.

· Filed, faxed, and other general administrative duties.

Receptionist/Human Resource Assistant

Colfax Fluid Handling - Monroe, NC December 2012 to December 2015

Responsibilities:

· Excel in A role requiring the ability to handle a variety of customer service and administrative tasks and resolve issues expediently.

· Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

· Researched and rapidly solved problems customer and human resource issues.

· Restored organization to personnel file and records.

· Efficiently assisted human resources with pre-employment physicals and authorizations.

· Consistently praised by management for quality and timeliness of reports, attention to detail, and team player attitude.

· Responsible for ushering Sales candidates through the pre-hire screening process, paperwork, hire and onboarding, scheduling interviews with RVP in assigned territory, booking travel for interviews if needed and travel for onboarding with Corporate Travel, Will work with a team of 5 other Recruiting Specialist, very fast paced, High pressure, High Visibility.

· Worked with manager to ensure that an active, diversified, qualified, and work-ready candidate pool is maintained to meet short- and long-term staffing strategies for the divisions supported.

· Coordinated and performed preliminary staffing activities, which includes but not limited to, screened applications and résumés, interpreted and compared qualifications against job requirements, and preparing draft advertisements as necessary.

· Conducted initial telephone or personal interviews; selects and refers viable candidates for testing.

· Coordinated all travel logistics for candidates and initiates written responses to all other applicants.

Education

Bachelors in psychology

University of Phoenix - Charlotte, NC

January 2013 to June 2016

Skills

- Compliance Management

- Program and Operations Management

- Sales Force Administration

- Quality Control

- Financial Monitoring

- Proficient in Visio and Zen Desk

- Experience with QuickBooks for A.P and Payroll functions

Languages

• Spanish - Fluent

Certifications and Licenses

PMP

May 2021

Certified Project Manager

May 2021

Contact this candidate