JULANE MERCIA KEARNS

071*******

SKILLS

Effective Communication Skills

Excellent Negotiation Ability

Leadership Characteristics

Customer Interaction

Conflict Resolution

Microsoft Word

Microsoft Excel

ACADEMIC

Matriculated 2003-Bloemhof Girls’ High Stellenbosch Institution: Universal College Outcomes TOURISM INFORMATION OFFICER

Certified Volkswagen Bookings Clerk

Higher Certificate in Human Resource Management Current (set to be completed June 2024)

WORK EXPERIENCE

Zevenwacht Wine Estate the Country Inn Hotel May’23-Current

Senior Reservationist

Booking Shuttle Service

Assisting with Itinerary layouts

Account follows ups.

Reconciling Payments

Assisting with staff related matters.

Stock Take

Service Booking Clerk Barons Bellville VW) Mar’22-Feb'23

(12 Month Contract)

Service Booking Clerk Barons Cape Town VW) Dec’20-Sep’21

(Permanent) Ad Hoc Duties

Taking Service Bookings via Telephone&Email

Coordinating Courtesy Vehicles

Service Booking Clerk Barons Bruma VW) Jun’18-Aug’20

(Permanent) Ad Hoc Duties

Taking Service Bookings via Telephone&Email

Coordinating Courtesy Vehicles

Sales Administrator Inbound (call center) Parrot Products Aug’17-April’18

(Permanent)

Service Costing Clerk Barons Culemborg(VW) Nov’15-Jun’17

(Permanent) Ad Hoc Duties

Costing and closing of Cash Jobcards

Processing payments (EFT)

Creating, receiving and verifying orders

Service Cashier (Petty Cash)

Receptionist Barons Culemborg(VW) May’13-Nov’15

4 Seas (Call Centre) Inbound/Outbound Consultant Nov'10-Apr'13

Reservationists Moyo Restaurant Aug’09-Aug’10

Jnr Functions Co-coordinator (Stellenbosch)

(Permanent) Booking Functions

Assisting with Functions-Group allocations 50-81pax

Invoicing

Reservationist

Admin Clerk Avis Fleet Services Mar’09 - Jul’09

(6 Month Contract) Invoices

Stock taking

Filing

Do petty cash

Customer Service Agent 1 Time Airline Nov’05-Apr’08

(Permanent) Check-in,

Ticket Sales

Meet & Greet Flights

Baggage Enquiries

Boarding Flights

Ramp Control

REFERENCE –Kevin Pillay – Divisional Chief Executive VW & Audi – 083-***-****

-Craig Coetzee - Service Manager Barons Bellville 083-***-****

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