Sheena Haynes

EXPERIENCE

EleadOne/ CDK Global, Valdosta GA— CSR

April 2011/2023

Respond to customer emails, provide vehicle information that was

requested, make outbound calls and answer inbound calls. As well as

communicate with dealerships by phone to get answers about vehicle

availability.

Convergys, Valdosta GA— CSR/ BGI agent

October 2009 - December 2011

Answer billing and general questions that customers had about pay per

view events, troubleshooting equipment issues and assist with questions

about billing, explaining the benefits of upgrading to the next package. I

also assisted customers with making payments and changing due dates

for bills.

EDUCATION

GED

6960 HWY 122

Ray City, GA

229-***-****

piercedmommat1988@gmail.c

om

SKILLS

9 years Call center experience,

billing and general inquiry

experience and sales, inbound

and outbound call experience,

center experience, email

communication, and chat

experience all in a call center

and work from home setting.

LANGUAGES

English

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