Raven Heard

Cuthbert, GA ***** Email: ad33ir@r.postjobfree.com PH-229-***-****

Skills

Verbal and Written Communication • Organization • Detail Oriented • Multitasking • Computer Savvy • Prioritizing • Problem Solving • Phone Etiquette • Appointment Scheduling • Payment processing • Conflict Resolution

Education

Randolph Clay High School Diploma 2008

Pharmacy Tech Certificate

EJA Talent Solutions LLC Pharmacy Tech

Program, Online

September 2023-Present (expected end date of January 2024)

Experience

Modsquad

Customer Service Representative Cuthbert, GA

November 2022-May 2023

•Providing telephonic customer service by assisting clients with insurance polices and applying for insurance polices car auto, housing, business, etc

•Email, tickets and chating with clients/customers

Randstad: Whirlpool Albany, GA

Customer Service Representative September 2021 – August 2022

•Provided telephonic customer service by scheduling appointments for repair and installation. Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries by communicating through various channels. Acknowledged and resolved customer complaints. Processed orders, forms, applications, and requests while displaying knowledge of all products to address customer questions and concerns.

Kohl’s Department Stores Albany, GA

Sales and Customer Service Associate (seasonal) August 2020-February 2021

•Provided stellar customer service and exemplified knowledge in inventory procedures. Possess hands-on experience using multiple popular POS programs. Performs well under pressure and able to deescalate and provide service recovery to unsatisfied customers. Strong verbal and written communication skills. Friendly, energetic, and willing to go the extra mile and lifetime learner.

CoreCivic Lumpkin, GA

Detention Officer April 2014 – August 2020

•Increased interpersonal and leadership skills within a highly structured environment. Record information to include but not limited to prisoner identification, charges, and incidences of inmate disturbance, and kept daily logs of detainee activities. Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes. Monitored conduct of detainee in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence. Monitored inmates, watching closely for unusual behavior, improper conduct or signs of conflict. Built and maintained rapport with inmates, defuses disruptive behavior by verbal interventions, controls disruptive behavior by appropriate verbal orders and/or appropriate use of physical force. Conducted regular procedural checkup to ensure that inmates do not keep contrabands.

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