Michelle Kwong

Quincy, MA ***** 617-***-**** ad33ij@r.postjobfree.com

Professional Summary

Passionate, hardworking, self-motivated professional. A quick learner who thrives in a fast-paced environment. Meticulous and attentive to quality and detail of work. Fluent in English and Chinese.

Professional Experience

Harry Gigian Jewelry Co., Boston, MA

Operations Assistant, Internship 2022-Current

●Procure and evaluate gemstones for quality, authenticity, and value ensuring compliance with company standards

●Excellent organizational and time management abilities

●Communicated with suppliers to ensure timely delivery of materials and supplies

●Provided support to the operations team in various administrative tasks

Melanie Casey, North Andover, MA (Remote)

Inventory Assistant/Diamond Buyer 2021- 2022

●Assisted in day-to-day operations, including inventory management, order processing, and logistics coordination

●Maintained accurate records of inventory levels and shipments

●Collaborated with team members to streamline processes and improve efficiency

●Excellent attention to detail with a focus on accuracy in inventory tracking and order fulfillment

Pageo Jewelers, Boston, MA

Fine Jewelry Sales Consultant 2019 - 2021

●Visual Merchandising, set up store daily to make sure all cases are visually appealing to clients; add new products as needed

●Inventory Management, go through each case daily making sure all products are accounted for

●Operations Managing, shipping and/receiving: inventory new products, send back memo items to vendors, online sales and in-store sales management

●Digital Marketing, responsible for taking pictures for the website, upload and list product on website; online customer service assistance

Cynthia Britt, Boston, MA

Marketing Manager/Jewelry Assistant - Temp 2019 - 2019

●Created ideas on what is best to post on website and/or social media to attract potential clients

●Managed day-to-day calendar and schedule, including scheduling clients, shipping/receiving

●Priced each piece of jewelry created for clients

M. Gemi, Boston, MA

Lead Operations Supervisor/Assistant Store Manager 2017 - 2019

●Generated daily sales goals by anticipating clients’ needs

●Managed inventory process for all stores used for critical monthly audit

●Developed and collaborate with local small businesses to host events for clients

Louis Vuitton, Boston, MA

Expert Client Advisor/Team Manager/Operations Manager 2016 – 2017

●Managed all back-of- house operations, including inventory control and replenishment

●Drove daily managerial duties focusing on training and team building.

●Assumed leadership role to build knowledge and strengthen the store client relationship

●Implemented system to efficiently track daily in-coming and out-going packages resulting in better customer service

●Created strategies to reacquire clients who had left the brand, and converted them to active purchasers

Shreve, Crump & Low, Boston, MA

Luxury Sales Consultant/Buyer/Assistant Manager 2014 – 2016

●Developed expertise in jewelry and extended expertise assisting clients in selecting for personal nature

●Developed compelling sales story by weaving a narrative through history and fashion trend

●Attended numerous luxury watch training to continue to develop expertise

Strata Pathology DX, Lexington, MA

Accessioner/Specimen Processor 2013 – 2014

●Received and entered specimen data into computer system, prepared samples for further laboratory analysis

●Accession consults from outside clinics for Pathologists to read

Braintree Laboratories, Inc. (MicroTech Staffing), Braintree, MA

Receptionist 2012 – 2014

● Signed Guests In/Out and ensured all contractors obtained appropriate GMP training prior to work on site and kept reference copy of all insurance certificates for contractors making sure it’s up to date

●Scanned, organized and filed Validation and Qualification documents into company database

Ackland Sports Medicine, Boston, MA

Office Manager 2010 – 2011

●Assigned daily work task to staff; managed office, appointment schedule, office calendar and processed payroll

●Saw and checked patients in; inputting their current condition into file for physician to follow-up with

Education

Gemological Institute of America (GIA)

Applied Jewelry Professional 2016 - 2018

Graduate Diamonds 2019 -Present

Graduate Colored Stones 2021 -Present

Omega University, Boston, MA Omega

Master Training Program 2015

Cambridge College, Cambridge, MA

Master’s Degree, General Business Management

Massachusetts College of Pharmacy, Boston, MA Studied

Doctor of Pharmacy

References available upon request

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