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Quality Assurance Customer Service

Location:
Lincoln Mill, AL, 35801
Posted:
March 04, 2024

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Resume:

R RODERICK C. BROWN

B

CONTACT

757-***-****

ad33hz@r.postjobfree.com Chesapeake, VA 23322

SKILLS

Compliance Monitoring Customer Service

Budget/Analyst Logistics Class A CDL

Excellent Verbal/Written Communication

Safety Inspector Quality Assurance

Master Training Specialist Safety Regulations

Root Cause Analysis Team Collaboration Project Management

VOLUNTEER-EXPERIENCE

National Flag Football Coach- Virginia Beach, VA

Greenbriar YMCA Flag Football Coach- Chesapeake, VA Wounded Warrior Project-

Lakehurst, NJ

PROFESSIONAL SUMMARY

CONSTRUCTION SUPERVISOR MAINTENANCE SUPERVISOR QUALITY ASSURANCE INSPECTOR SECRET CLEARANCE

Innovative and solutions-driven Navy Veteran professional with 22+ years of proven experience and successful leadership in Sustainment Operations, Instruction, Quality Assurance, and Project/ Program Management. Demonstrated expertise in effectively managing a diverse range of Naval Operations and Logistics support

functions, yielding measurable and superior outcomes. Exhibited exemplary risk

management capabilities in safeguarding assets, accounts, and property valued at over $500M, consistently surpassing the expectations of senior leadership.

AWARDS

Navy and Marine Corps Achievement Medal (6) Outstanding Military Volunteer Service Medal

EXPERIENCE

CONSTRUCTION SUPERVISOR ONE Jul 2021 Current

Huntington Ingalls Shipbuilding, Newport News, VA

Coordinate and supervise all aspects of the construction process for AOR

including defining the project scope, goals and deliverables that support build strategy and key event schedule.

Manage project expectations with team members and other stakeholders to ensure quality and safety standards are met and that work is being performed as scheduled within contract specifications.

Identify and expedite the resolution of design, material, grouping, scheduling, workforce, or other problems that could risk accomplishment of critical path work.

Liaise with trades' management to control cost performance within AOR, to

include determination of overtime requirements and identification/management of cost drivers.

Assess all growth work and/or contract funded point changes are evaluated to ensure funding is authorized and work is integrated and achievable within schedule.

Identify impact and potential risks and devise contingency plans.

Perform inspections including, but not limited to, preliminary structural

inspections, tank/void inspections, yard final inspections, inspection to support release of concealing materials, compartment and system turnover inspections and test inspections.

Document discrepancies and issue to responsible party for corrections.

Assess safety risks within AOR and develop mitigation plans for the Advance Weapons Elevators.

PROJECT MANAGER/MAINTENANCE SUPERVISOR (ACTIVE DUTY) Jul 2016

Jul 2021

Naval Station Norfolk, Norfolk, VA

Administered an active quality assurance program to include the inspection of all critical areas of each maintenance action performed, the availability of qualified Quality Assurance Inspectors (QAIs), work center Collateral Duty Inspectors

(CDIs), and ancillary staff support.

Deport level maintenance on water brake components, steam launch valves, integrated control station (ICCS), jet blast deflectors (JBD's)

Managed 184 personnel for maintenance performed on Catapults, Arresting Gear and Visual Landing Aids (VLA) on a day-to-day basis, supervised the completion of 15,680 maintenance actions accumulating 9,234 person-hours on equipment repair, and removal or replacement of defective parts and components resulting in the startup and upkeep of the USS DWIGHT D. EISENHOWER and USS HARRY S. TRUMAN.

Facilitated scheduling and tracking with documentation of maintenance from shore intermediate maintenance activities, Naval Air System Engineers, Naval Shipyards, and local maintenance support activities to meet the initial training. Advised leadership on technical writing review and equipment verification process for more than 220 new maintenance requirements and program

matters, making or recommending appropriate action plans.

Supervised 7 employees throughout the stocking, inventory, and accounting of over 150,000 repairable parts; developed, budgeted, and allocated funding to support sustainment items – maintained an annual budget of over $1.5M for repairs and $150K for consumable items.

Managed initial activation of the Navy's 3M Organizational Maintenance

Management System-Next Generation (OMMS-NG) for 13 new work centers, approved over 400 maintenance requests and maintain 100% accuracy of over 70 weekly maintenance actions during the new Ford Class Carrier test and

delivery.

QUALITY ASSURANCE INSPECTOR Jul 2013 Aug 2016

USS Harry S. Truman (CVN-75), Norfolk, VA

Led efforts supporting Quality Assurance on sea and land-based vehicles valued at well over $500M and Facilitated Quality Assurance for the fleet which consisted of 15+ ships and vehicles supporting a workforce of 20,000+.

Performed 60 work center special and quarterly audits; conducted 500 quality assurance inspections for preventative and corrective maintenance actions – resulted in an average 98% availability rate.

Engineered solutions for underutilized equipment and established equipment installation procedures, minimizing operations and user downtimes by 30%.

Oversaw the forecast and completion of over 1,600 maintenance actions for 15 geographically separated work centers and sustained accountability for $1.6M of repairable parts.

TRAINING SPECIALIST/BUSINESS SUPPORT ANALYST Mar 2010 Jul 2013

Joint Base McGuire-Dix-Lakehurst, CNATTU Detachment, Lakehurst, NJ

Leveraged advanced skills and training to support operational needs of multiple departments, possessing prominent level of integrity toward company policies, information and maintaining strict confidentiality of information security

matters.

Administered all aspects of upkeep for $23.1M in training equipment; resulted in an overall increase in quality and safety assurance, along with reduced recovery operation times.

Conducted a complete technical review and correction of 33 new computer- based maintenance technician course lessons which contributed a 100% completion rate and on-time delivery.

Administered all technical training and ancillary facets of aircraft launch and recovery curriculum, maintenance, and operations for 92 mid-level managers and 360 technicians.

Categorized and inventoried over $70,000 worth of parts for technician course, saving 3.5-man hours per class.



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