Demekia S. Ellis

East Point, GA, ***** 470-***-**** ad33hu@r.postjobfree.com

Summary

Dedicated professional with a robust background in behavioral health, prepared to transition into an entry-level IT role. Proven expertise in written and verbal communication, coupled with impeccable attention to detail. Actively engaged in a comprehensive IT training program, acquiring hands-on skills and knowledge to propel a successful career in the technology sector. Eager to leverage a unique blend of behavioral health experience and newfound IT proficiency to contribute effectively to IT projects and teams.

Technical Skills & Training

Systems: Windows 7/8/10/11, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

·Installation and configuration of computer hardware, software, systems, networks, and printers

·Ability to stick to deadlines, prioritize and display problem-solving skills

·Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

·Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud

·Implementation of wireless networks, and various topologies

Education

Information Technology Security Administrator MyComputerCareer Mar 2024

720+ hours of hands-on classroom and lab instruction

Professional Experience

SYSCO Buckhead Meats FSQA Technician Jun 2022 – Present

•Ensure products meet USDA standards, put information in iPads do chlorine checks and temperature checks also and read specs and made sure employees follow all GMPs.

•Implement and preserve food safety and quality systems, hazard analysis, sanitation processes, and manufacturing procedures, resulting in consistent adherence to corporate, regulatory, and customer requirements.

•Collaborated with operations to initiate corrective and preventative actions, leading to enhanced quality control measures and reduced risks.

•Led regional, corporate, and regulatory food safety audits, ensuring compliance with government regulations, and driving continuous improvement initiatives.

Behavior Link Mobile Crisis Consultant/IT Technician Jan 2019 – Present

•Implemented evidence-based therapeutic interventions to support individuals with behavioral health disorders and drug addiction, fostering a safe and therapeutic environment conducive to recovery and well-being.

•Collaborate with interdisciplinary teams to assess and monitor clients' progress, documented behavioral observations, and adapted treatment plans to address evolving health needs, ensuring a comprehensive and individualized approach to care.

•Manage Security Operations Center (SOC) platforms to monitor and evaluate security events, identifying and responding to potential threats in real-time.

•Team up with cross-functional teams using Microsoft Teams to organize incident response efforts and share threat reports, enhancing overall security standing.

•Troubleshoot network and system issues, diagnosing and resolving technical problems to ensure continual operations and minimize idle time.

Club Chef, LLC Quality Control Technician II Jan 2022 – June 2022

Achieved compliance with USDA standards by accurately verifying and recording data using computer systems and tablets.

Performed checks and Good Manufacturing Practices (GMPs) and put in PO's enhancing manufacture quality.

Performed water checks to improve operational efficiency.

VXI Global Solutions Account Specialist Aug 2020 – Dec 2021

Assisted AT&T customers with their mobile bills by promptly resolving requests via inbound calls and other communication channels.

Topped sales goals and customer satisfaction objectives by promoting communication, home entertainment, content packages, and Internet/home phone services to prospective customers.

Maintained steady high-performance levels in a fast-paced environment, meeting weekly, monthly, and quarterly sales metrics while delivering exceptional service and addressing customer concerns professionally.

Verizon Wireless Technical Support Specialist May 2019 - Sept 2021

Resolved technical issues for wireless devices, services, and applications, guaranteeing top performance and customer satisfaction.

Offered clear guidance on device setup and usage, improving customer experience, and reducing future support requests.

Diagnosed and resolved network connectivity issues, including Wi-Fi and cellular data, contributing to improved service reliability and customer retention.

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