Ros'Mika Harris

Dispatcher

Riverdale, GA *****

ad33hl@r.postjobfree.com

678-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatch Supervisor

H.E.L.P Roadside - Atlanta, GA

October 2016 to Present

Route live dispatch calls, delegate duties to other dispatchers, assist technicians, payroll, interview new tech hires, customer service

Night Lead Dispatcher

Southeastrans Inc - Atlanta, GA

October 2011 to July 2016

Oversee overnight dispatch crew, inbound/outbound calls, live dispatch, call center, reporting to uppermanagment, daily reports, conflict resolution, training, became lead as a temp Dispatcher

Yellow Cab - Stone Mountain, GA

2007 to 2010

Provide administrative, organizational and professional support. Call center and dispatch training of new hires. Helped with payroll assistance and bookkeeping.

• Manager call center

• Dispatch drivers to taxi destination

• Assisted in navigation

• Call center operator

• Switchboard Operator

• Manages multiple employee and office

• Organization of office and files

• Base dues collection

• Data entry

• Financial reports

• Uses Microsoft Word, Excel and Quick books

• Responsible for logging and filing daily trips

• Payroll and payroll receipts

• Accounts Payable/Receivable

• Personnel and human resources

Office Manager/Dispatcher

Checker Classic Cab - Lithonia, GA

2006 to 2009

Provide administrative and executive support within busy office. Manage executive team's calendar; plan client meetings; prepare reports, spreadsheets and presentations; manage records; and administer database.

Customer Service Representative

• Manages multiple employee and office

• Manager of call center

• Dispatch drivers to taxi destination

• Assisted in navigation

• Dispatched drivers to appointment location for medicade trips

• Call center operator

• Switchboard Operator

• Responsible for logging and filing daily trips

• Accounts Payable/ Receivable for Medicaid and Logisticare Fares

• Organization of office and files

• Payroll and Payroll receipts

• Base dues collection

• Data Entry

• Financial Reports

• Uses Microsoft Word, Excel and Quick Books

• Personnel and Human Resources

• Interview potential drivers for employment

• 10 key

• Hiring

Results:

* Earned "outstanding" ratings on annual reviews for the past three years. Recognized for high-quality work, organizational strengths and exceptional customer service delivery.

* Praised by supervisor for excellent performance as interim office manager (supervising three staff).

* Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects and increased the driver moral.

Office Manager/Dispatcher

Boykin Cab - Jonesboro, GA

2000 to 2005

Administrative Assistant / Receptionist / Payroll Clerk, Provided and assisted with various assignments for diverse clients.

* Handling all filing

* Interviewing and hiring of all drivers and dispatchers

* Training of all dispatchers

* Utilized Quick Books to maintain dues and receipts paid by drivers

* Suggested, Controlled and Implemented navigational system for the office

* Used navigational system to assist drivers and increase productivity and reputation of drivers and the company with timely pick-up and drop-off of customers.

* Data Entry

* Payroll for employees

* Dispatch drivers to taxi destination

* Assisted in navigation

* Dispatched drivers to appointment location for medicade trips

* Call center operator

* Switchboard operator

Results:

* Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

* Identified billing errors and recovered a profit for the company. Implemented tracking mechanisms to prevent future recurrences.

* Created databases and spreadsheets that improved inventory management and reporting accuracy. Education

Associate in Paralegal Studies

Strayer University - Morrow, GA

2009 to Present

Skills

• Multi-line Phone Systems

• Office Management

• 10 Key Data Entry

• Payroll

• Personal Assistant Experience

Certifications and Licenses

Driver's License

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