HOPE BUCKNER

CONTACT

972-***-****

ad33h1@r.postjobfree.com

PROFILE

Results driven professional with 15+ years of progressive experience in customer and client services, with an emphasis on payment processing and ledger updating, as well as compliance, default servicing, and property tax processing. Aiming to leverage my skills to successfully contribute to the growth and success of any corporation.

SKILLS

STRONG LEADERSHIP SKILLS

QUALITY ASSURANCE AND RESEARCH SKILLS

EXCELS IN HIGH DEMAND ENVIRONMENTS

PROPERTY AND REAL ESTATE TAX HANDLING

EXPERIENCE

Cash Management Specialist

MHMR of Tarrant County 8/1/22 – 8/31/23

Monitoring cash flow in various accounts across the company. Running reports and updating spreadsheets with pertinent information. Working exceptions w/I online banking. Creating wire transfers in various bank accounts. Maintaining adequate records/paperwork for transfer between accounts. Payment /wire for AP accounts. Mail sorting/distribution. Bank deposits.

Business Coordinator

Rescare/Pinnacle Technology – July – Sept 2022

Responsible for random audits of cash drawer and gift card distribution in different counties. Distribution of various gift cards to different centers. AP/AR daily/monthly reports.

Disposition and HMDA Analyst

Mr. Cooper – Irving, TX 09/2016 - 04/2022

Responsibilities include completing the HMDA data audit for the LAR and validating application information. Validated and researched income discrepancies. Audited government and recording fees collected from borrower at time of closing. If defects were found, then a refund was requested to be issued to borrowers. Balanced the closing disclosure to ensure all the fees and cash to close was correct. Utilized title disbursement ledgers, final closing disclosure, and Encompass for research of documents needed to cure the fee discrepancy.

Real Estate Tax Processor/Researcher

Penny Mac – 12/2013 - 09/2016

Responsible for the payment of real estate tax to collectors, research any delinquent taxes. Problem solving for customer service task. Verification of tax liens for payment and processing all refund and return checks.

Cash Management Specialist

Staffmark (Homeward Residential) – Coppell, TX 09/2012 - 04/2013

Work on various applications, databases and spreadsheets including MSP, LPS and PeopleSoft to research and accurately process financial transactions. Post funding for tax, insurance, loss draft, escrow, corporate accounts and Bankruptcy Attorney checks. Prepare daily reports to analyze and track various trends within Payment Administration department.

Tax Return and Refund Specialist

Total Mortgage Solutions – Irving, TX 05/2008 - 05/2012

Research refund and return checks, while also posting funds to escrow accounts. Payor of the delinquent and current taxes when funds were remitted. Research title policy and HUD for fees and liens to be paid.

EXPERIENCE

Administrative Assistant

Marvin F Poer & Company – Dallas, TX 01/2005 - 05/2008

Assist the Group Administrative Manager, Consultant or Professional Staff in completing clerical and administrative duties. Processing tax payments and researching delinquent taxes for payment. Mailing and receiving returns for tax filings. Direct contact for tax collectors and assessors

General Clerk III

First American – Dallas, TX 04/1998 - 01/2005

Responsibilities include the processing of invoices paid, general ledger update and assisting with accounts payable. Tracking and paying foreclosure taxes and liens prior to the release of the loan. Processes refund and return checks.

Contracted attorneys for tax sale properties and liens.

Research problems or inquiries from customer service, research the inquiries within the organization and from vendors. Researching payment issues as needed.

Handling of sensitive or confidential information such as handling manual payment requests. Assist staff with meeting management, appointment management and taking meeting minutes. Provide a variety of information to landowners and other program participants.

Training of new hires

Technical Skills

Software: Microsoft Word, Excel, Power Point, Outlook, Encompass, SharePoint, LPS Desktop, DU (Desktop Underwriter), MSP, Mavent, Compliance Ease, Smart, Fidelity, Lexis Nexis, FHA Connection,

References: Available upon request

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