Professional Summary

Experience

CHARMAINE WATSON

Mortgage /Escrow Analyst

• 404- 849-9869 • ad33gd@r.postjobfree.com

Seasoned professional with 15 years of experience in mortgage processing, escrow management, and customer service. Skilled in ensuring compliance, accuracy in document preparation, and effective communication with borrowers and financial stakeholders. Seeking Loan Analyst role to leverage analytical skills and portfolio management expertise.

Customer Service Representative (Chat&Phone), 09/2023 - Present Continuum Global Solutions/CVS Pharmacy - Houston

Assist with inbound calls to address inquiries related to pharmacy services, medication concerns, and delivery issues, ensuring a high level of customer satisfaction Deliver customer service by engaging with clients to foster a trusting and caring relationship, tailored to individual customer needs

Process and finalize claims for pharmaceutical products, maintaining accuracy and efficiency throughout the transaction lifecycle.

Eligibility Specialist (Contract), 03/2023 - Present Equus Workforce Solutions/GN&A - Houston

Conducted thorough interviews and assessments to verify client eligibility for childcare services and scholarship programs, ensuring adherence to strict program criteria Processed a high volume of applications, maintaining precision in calculations and data entry to uphold data integrity and accuracy

Provided customer support in a dynamic call center setting, utilizing chat and remote services to address client inquiries and resolve issues efficiently. Escrow Assistant / Closing Coordinator, 07/2022 - Present Stewart Title Guaranty Company - Houston

Served as a primary point of contact for the Commercial Closing Team, ensuring efficient communication and client service

Managed the initiation of title and escrow orders, coordinated payoff orders, and handled the receipt of Earnest money

Processed and finalized Closing Disclosures for approval and oversaw the funding and confirmation of wire transfers, along with the completion of Final Title Policies. Escrow Assistant, 11/2021 - Present

DOMA Title (Formerly States Title) - Houston

Facilitated document coordination and preparation for property transaction closings, ensuring accuracy and compliance with relevant regulations

Conducted thorough reviews of title commitments, lender instructions, tax certificates, and contractual agreements to verify correct execution and adherence to stipulations Compiled and distributed closing statements to all pertinent parties, including buyers, sellers, and financial professionals, while also managing the disbursement of escrow funds. Mortgage Closer and Closing Coordinator (REMOTE), 08/2020 - Present Stearns Mortgage/Guaranteed Rate - Houston

Prepared and reviewed mortgage closing documents, ensuring compliance with regulatory standards and verifying the accuracy of Closing Disclosures

Coordinated effectively with lenders, title agents, and other stakeholders to gather necessary information and resolve any issues related to transactions and title documentation Managed the financial aspects of mortgage transactions, including balancing, funding, and authorizing the release of funds.

Education

Skills

Mortgage Processor / Closing Coordinator, 07/2019 - Present Source-Point Mortgage Co - Houston

Evaluated loan file reports and conditions, ensuring accurate submission to underwriting for approval Conducted thorough compliance checks for resubmissions, guaranteeing adherence to regulatory standards

Approved final closing document packages, facilitating smooth transaction completion and funding authorization.

Disaster Inspector / Damage Assessor, 11/2018 - Present Plexos Group / AECOMM - Baton Rouge

Performed comprehensive inspections, including initial, progressive, and final evaluations, ensuring accurate documentation and assessment of property conditions Managed effective data capture and upload of photographic evidence to databases, facilitating quality assurance and review processes.

Mortgage Loan Closer / Funder, 06/2014 - Present

SGS Mortgage Company - Houston

Assessed and ensured the accuracy and compliance of mortgage documents, contributing to the integrity of loan processing

Prepared and distributed Closing Disclosures to relevant parties, facilitating clear communication of financial details

Managed and rectified discrepancies in Title reports, and coordinated the disbursement of funds at transaction completion.

Completed coursework towards Diploma

Clear Creek High School - League City, TX

Completed coursework towards None

Texas Christian University

Skilled in Prioritizing and Completing Multiple

Tasks Within Deadlines

Proficiency in Encompass Mtg, Software

Knowledgeable in RamQuest, SoftPro, AIM Proficient in Organizing and Documenting Information in a Clear and Concise Manner

Excellent Telephone Etiquette Appointment Scheduling Schedule Management Data Compilation

Committed to Working Collaboratively and

Effectively in a Team Environment.

Demonstrated Ability to Perform Tasks With

High Accuracy and Attention to Detail

Extensive Knowledge and Experience in Title

Curative, Quality Assurance and Compliance

With Mortgage Laws and Regulations

Excellent Communication Skills, Both Verbal

and Written, With Strong Reading

Comprehension

Escrow Fair Housing Regulations

Administrative Experience (10+ Years) Office Management Underwriting Live Chat

Microsoft Outlook Property Management

Banking Personal Assistant Experience

Customer Service/Call Center (3 Years) Computer Skills Hospitality Organizational Skills

English Conflict Management

Microsoft Office Communication Skills

Customer Service Typing

Research Account Management

Certifications

Analysis Skills Sales

Warm Calling Oem

Interviewing Quality Assurance

Microsoft Excel Mortgage Servicing

Communication Problem-solving

Data Entry Time Management

Financial Analysis

Certified Notary Public

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