Ediomo Idorenyin Umoh

Address: *** ******** ****, *******, ** M6G 1X5

Email: ad33g7@r.postjobfree.com

Telephone: +1-647-***-****

Career Objective

Dedicated Customer Service Professional with a track record of excellent customer-centric service delivery. With my considerable years of cognate experience, I seek opportunities where I can deploy my strong customer relationship management skills to drive customer satisfaction, retention as well as develop and implement customer-focused initiatives in a fast-paced business environment to achieve set organisational goals.

Educational Qualifications

• Niagara College Toronto

Human Res. Management

2024

• University of Benin, Edo State

B.Sc. Animal & Env Biology

2011

St. Mary’s Science College, Ediene

SSCE

2021

Work Experience Niger Delta Devt. Commission Customer Relations Mgr 2020 to 2023

•Serve as first contact staff to customers, guests and business associates

•Provide customers with all required information as regards our products & services

•Build and sustain profitable relationships with all our customers on every visit

•Oversee follow ups with clients by going through the customer directory at the end of each work day

•Resolve disputes in the most friendly and efficient manner to the admiration of aggrieved customers

•Keep customers updated on our latest products by writing them weekly emails

•Providing answers to customers queries and clearing out grey areas

•Knowing our competitors and working out strategies to remain steps above them

Teltwine Networks Ltd Customer Service Representative 2017 – 2019

•Served as first port of call to customers and corporate guests

•Resolving customers complaints and queries

•Providing correct responses to customers questions as they relate to our products

•Helping out with the right correspondences to customers

•Taking phone calls and writing emails to our mailing list on a weekly basis

•Maintaining customers accounts and profiles in our database

•Addressing billing concerns and making sure that invoices are well drafted before they are issued to customers

•Keeping records to customers complaints in a bid to improve service delivery

Peace Cover Limited Administrative Assistant 2014 – 2016

•Worked closely with the Human Resource Manager to perform clerical tasks

•Assisted with filling and indexing of all official documents

•Attend departmental meetings and take detailed minutes of meetings

•Send email correspondences to colleagues on office related tasks

•Organised and scheduled appointments with contractors and sister outlets

•Managed the office directory/ phone calls and mails

Volunteering Experience Obudu Cattle Ranch 2012 - 2014

Volunteered at the Obudu Cattle Ranch & Resorts, Obudu, Cross-river state during my undergraduate program until graduation.

•Assisted the resort manager with tour-guiding tasks

•Took inventory of guests and maintained their contact details

•Assisted with interpreting roles (Yoruba to English) in some cases where guests could not communicate properly in English, etc

Skills

•Excellent Communication

•Microsoft Office Tools compliant

•Rapt listening

•Punctuality

•Customer Relationship Management

Interests

•Showing Empathy

•Developing Business Strategies

•Offering Support

•Reading

•Travelling/Resorting

•Following up with informed trends

References

• Available upon request

Contact this candidate