CURRICULUM VITAE

R.R.Rekha BMP#*, Dr no: *, Karriyappa building

E-mail: ad33ev@r.postjobfree.com 6th D cross, Kaggadaspura Mobile No: 903-***-**** Bangalore - 560093

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organization goals. Senior Process Associate with 12 years of experience in Mortgage industry, Possess strong and polite communication skills which help establish quick rapport and trust with clients.

● Excellent planner with proven abilities in accelerating growth and generating customer loyalty levels while managing process verticals in implementing process improvements and quality initiatives for desired performance levels.

● Proficient in implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs.

● Motivated and goal driven with strong work ethics, continuously striving for improvement coupled with excellent Administrative aptitude and the commitment to offer quality work. Cognizant Global Services Private Limited (Core Logic Account) From: March 2007 to May 2019.

Department: LAS (Loan Administration Solutions) – Providing property tax information to the mortgage companies.

US Tax process: Loan Boarding>File Maintenance & Data Integrity>Tax Amount Reporting>Tax Payments & Disbursements.

Senior Process Associate - US Mortgage Non-Escrow & Escrow Service Process (Semi- Voice Process)

● S. S. L.C from Kendriya Vidyalaya Picket, CBSE.

● Intermediate from Kendriya Vidyalaya Picket, CBSE.

● Bachelor of Computer Science from Osmania University.

● Post Graduation in Mathematics Correspondence from Osmania University.

● Windows OS.

● MS Office

● Searching & auditing for the correct property and tax information through the given instruction, based on the customer provided information in the Mainframe System. Searching unpaid property tax record for US county taxing Authorities.

● Good searching techniques to acquire tax information of the respective counties.

● Doing quality check on completed orders by the team members.

● Handling the escalation orders effectively if any.

● First point of contact for any doubts and clarifications.

● Analyzing the Internal and External Quality report from client and update those information to the team members to avoid the errors.

● Giving the training for new joiners into the team.

● Updating status of loans to the clients daily through client portals.

● Taking care of ID Validation file. Sending report on weekly basis to TL.

● Maintaining the production report & error tracker.

● Allotting the orders to the team members and do quality check on the completed orders.

● Creation MOM on arranged team meetings & submit to management.

● Updating the QC’d orders and the notes to the client application.

● Close quality check on all orders processed by team members.

● Awarded with Best performer Opel Award for achieving 100% quality.

● Received “Best Performer” awards for 3 quarters in 2014-15.

● Completed “Introduction to US mortgage” training.

● Quick & strong learner.

● Capable of understanding process needs & work accordingly.

● Team player as well as capable of working as individual contributor.

● Analyse complete details before taking any actions on assigned tasks.

● Making sure to complete tasks with FTR (First Time Right) planning.

● Name : R.R.Rekha

● Date of Birth : 30/05/1976

● Marital Status : Married

● Languages Known : English, Hindi, Malayalam, Tamil and Telugu

● Citizenship : Indian

I affirm that all the information furnished in this document is accurate and true to the best of my knowledge. Place: Bangalore

Date: R.R.Rekha