Front Desk Customer Service
Resume:
SAWSEN BEN OTHMAN
CONTACT
WORK EXPERIENCE
EDUCATION
EXPERTISE
Supervise a team providing training, and support
Coordinate daily operations, assign tasks, and ensure exceptional service consistently
Develop and maintain strong relationships with guests Provide personalized assistance to guests, addressing their inquiries, requests
Handle guest complaints and conflicts, follow up to ensure a positive resolution
Continuously evaluate guest feedback, Fielding feedback and identify areas for improvement
Implement strategies to enhance guest satisfaction, streamline processes and upsell services
Collaborate with other departments to ensure everything seamless guest experiences from check-in to check-out Provide tailored and attentive service to guests from check in to check out
Ensuring guest accommodations are prepared
Arrange special experiences, activities
Cash handling
Manage front desk team, provide regular reports and assists guests with various services
Promote all hotel amenities and monitor daily bookings Check-In and Check-Out
Collaboration with Other Departments
Corail suites hotel - Tunisia
Sun Aqua Iru Veli Maldives
Brennia Kottefaru Maldives
GUEST RELATION MANAGER
BUTLER
GUEST RELATION SUPERVISOR
2023 - Present
2019 - 2021
2021 - 2022
********@*****.***
Receptionist diploma
Customer Service
Office Software Proficiency
Communication
Conflict Resolution
Telephone Etiquette
Confidentiality
staff supervision
Cultural Sensitivity
Management Assistant
2006 - 2008
2009
Aouina,Aya residency, D-
24, Tunis _ Tunisia
Objective
Committed to delivering exceptional service and
contributing to the overall success of the organization. Eager to take on new challenges and grow professionally, I am seeking a new career opportunity within a different department as well.
TRAINING
PERSONAL DETAILS
LANGUAGES
I hereby certify that above particulars furnished by me are correct accurate to the best of my knowledge.
Manages guest reservations and make necessary
arrangements
Guide excursion and activities and maintain safety and Security
Guest services and cashiering
Ensure that all transactions are properly recorded and balanced at the end of each shift
Communicate guest requests and coordinate necessary services
Maintaining an organized reservation system
Filing, organizing documents, and maintaining guest records
Ensure exceptional customer service and satisfaction Handle the check-in and check-out procedures, verifying guest reservations, collecting necessary information, and processing payments
Telephone and Communication Handling
Front Desk Administration
Assists guests with various services
Sun Island Resort and Spa Maldives
Golden Tulip Carthage Hotel Tunis
The Penthouse Hotel Tunis
GUEST RELATION OFFICER
RECEPTION
RECEPTION
2017 - 2019
2010 - 2014
2014 - 2017
Arabic Native
English Fluent
French Fluent
Date of Birth : 01 Mai,1985
Sex : Female
Marital Status : Single
Nationality : Tunisian
HOBBIES
Assisting callers by answering the line
Connecting the caller to the correct person or department Advising customers
El Mouradi Africa Hotel Tunis
SWITCHBOARD 2009 - 2010
Centre Hotel -Tunis 2006-2008
RECEPTION
Sheraton Hotel and Towers 2006
RECEPTION
Sawsen ben othman
Dancing
Traveling
Hiking
Contact this candidate