SAWSEN BEN OTHMAN

CONTACT

WORK EXPERIENCE

EDUCATION

EXPERTISE

Supervise a team providing training, and support

Coordinate daily operations, assign tasks, and ensure exceptional service consistently

Develop and maintain strong relationships with guests Provide personalized assistance to guests, addressing their inquiries, requests

Handle guest complaints and conflicts, follow up to ensure a positive resolution

Continuously evaluate guest feedback, Fielding feedback and identify areas for improvement

Implement strategies to enhance guest satisfaction, streamline processes and upsell services

Collaborate with other departments to ensure everything seamless guest experiences from check-in to check-out Provide tailored and attentive service to guests from check in to check out

Ensuring guest accommodations are prepared

Arrange special experiences, activities

Cash handling

Manage front desk team, provide regular reports and assists guests with various services

Promote all hotel amenities and monitor daily bookings Check-In and Check-Out

Collaboration with Other Departments

Corail suites hotel - Tunisia

Sun Aqua Iru Veli Maldives

Brennia Kottefaru Maldives

GUEST RELATION MANAGER

BUTLER

GUEST RELATION SUPERVISOR

2023 - Present

2019 - 2021

2021 - 2022

ad33ea@r.postjobfree.com

Receptionist diploma

Customer Service

Office Software Proficiency

Communication

Conflict Resolution

Telephone Etiquette

Confidentiality

staff supervision

Cultural Sensitivity

Management Assistant

2006 - 2008

2009

002**-**-***-***

Aouina,Aya residency, D-

24, Tunis _ Tunisia

Objective

Committed to delivering exceptional service and

contributing to the overall success of the organization. Eager to take on new challenges and grow professionally, I am seeking a new career opportunity within a different department as well.

TRAINING

PERSONAL DETAILS

LANGUAGES

I hereby certify that above particulars furnished by me are correct accurate to the best of my knowledge.

Manages guest reservations and make necessary

arrangements

Guide excursion and activities and maintain safety and Security

Guest services and cashiering

Ensure that all transactions are properly recorded and balanced at the end of each shift

Communicate guest requests and coordinate necessary services

Maintaining an organized reservation system

Filing, organizing documents, and maintaining guest records

Ensure exceptional customer service and satisfaction Handle the check-in and check-out procedures, verifying guest reservations, collecting necessary information, and processing payments

Telephone and Communication Handling

Front Desk Administration

Assists guests with various services

Sun Island Resort and Spa Maldives

Golden Tulip Carthage Hotel Tunis

The Penthouse Hotel Tunis

GUEST RELATION OFFICER

RECEPTION

RECEPTION

2017 - 2019

2010 - 2014

2014 - 2017

Arabic Native

English Fluent

French Fluent

Date of Birth : 01 Mai,1985

Sex : Female

Marital Status : Single

Nationality : Tunisian

HOBBIES

Assisting callers by answering the line

Connecting the caller to the correct person or department Advising customers

El Mouradi Africa Hotel Tunis

SWITCHBOARD 2009 - 2010

Centre Hotel -Tunis 2006-2008

RECEPTION

Sheraton Hotel and Towers 2006

RECEPTION

Sawsen ben othman

Dancing

Traveling

Hiking

Contact this candidate