Cassius Masunda

No **** Ahmad Ash Shami Al Muruj District, Riyadh Mobile +966-**-***-****

ad33dr@r.postjobfree.com, https://www.linkedin.com/in/cassiusmasunda Objective

E-commerce Operations Manager, Vendor Manager, Fulfilment Manager, Senior Merchandise Planner, E-commerce Analyst, Planning Manager.

Synopsis of myself

I am a certified business operations professional with 4 years’ experience in retail E-commerce operations and more than 10 years in retail planning and buying. I am a strategic, passionate, analytical, goal-oriented team player with strong financial acumen. I strive well under pressure and can work in teams and independently.

Areas of Competency

Vendor Management 3rd Party Logistic & Last mile Operations Management Team Management Customer service

Performance Measurement and Reporting P/L management Brand onboarding

KPIs management (Sales, Margin, inventory, Conversion, Return rate, Order fulfilment rate)

Collaborative Planning Inventory Management

Process Optimization & Problem Solving Replenishment and allocating inventory Education

Advanced Programs in Strategic Sourcing& Supply Chain Management (UNISA) June10-Dec 11

Bachelor of Business Administration (MANCOSA) Jan 06-Dec 09 Certification

Certified Operation Professional LEORON Institute Sept 2023

Leading Customer Loyalty LEORON Institute Nov 2022

Leadership & Development Program Franklin Covey

The 6 Critical Practices for Leading a Team-Level 2 Certificate Nov 2022

The 7 Habits of Highly Effective People Sept 2021 Computer literacy

Trader Retail Management System

Just Enough Replenishment System

Dolfin Retail Management System

Oracle

Cube

MS Office

Work Experience

E-commerce Operations Manager

Cenomi Retail Saudi Arabia Riyadh June 2020- Present Department: Online Fashion, Sports & Electronics Key

Deliverables

Manage 3rd party level service providers and last mile service providers’ performance to ensure in time customer orders fulfillment.

Manage last mile performance KPIs, delivery success rate, speed, cost efficiency, order return rate, order accuracy and customer satisfaction.

Facilitating and coordinating mono brands inventory transfer to the last mile distribution facility.

Drive operation excellency

Managing P/L

Managing marketplace (Amazon, Namshi, Noon, Mumzworld & VogaCloset) business activities i.e. product listing, inventory transfers, reporting, customer care, brand commission payments, reverse logistics etc.

Collaborate with buying and merchandising teams to align onboarding strategies.

Manage e-commerce performance KPI’s i.e. inventory, turnover, margin, conversation rate, returns rate, AOV, AOS and Market share.

Collaborate with buying, merchandise, marketing and external cross functional team to drive continuous improvement and optimization of key e-commerce performance metrics.

Process optimization, cost optimization and end to end process management

Data analysis and reporting

Manage a team of operations leads.

Milestones

Reduced the order delivery lead time from the warehouse to the 3PL distribution centers by 60% beginning of 2023 to date through collaboration with the warehouse and logistics team and process improvement.

Grew fashion brands sales by 20% in Q2 of 2023 through regular brand performance reviews and engagements with the buying team on assortment performance and product allocation.

Optimized brands (Mango& Aldo) inventory performance through intensive inventory management processes i.e. inventory age analysis that assisted in recommending clearances strategies such as markdowns, price breaks etc.

Increased Marketplace (VogaCloset, Namshi, Noon, Amazon & Mumzworld) sales channel by 25% in Q1 2023 by recommending correct assortment based on performance.

Senior Merchandise Planner/Buyer April 2016 – Jan 2020 The Cross Trainer Johannesburg, South Africa Department: Footwear, Apparel& Accessories. Key Deliverables

Created a seasonal range plan of ideal category, subcategory, and item mix to create an optimum assortment to deliver budget.

Managed seasonal open to buy (OTB) and monthly intake plan and budgets.

Replenished core and fashion lines in line with open to buy targets and allocating stock to stores and ensuring balance in assortment between core, newness, and aspirational products.

Re-forecasted sales every week to align stock levels.

Managed merchandise key metrics (KPIs) i.e., sales, purchases, margin, order fill rate, forward cover, turn ratios, and GMROI.

Managed WSSI, range planning to ensure the company objectives are met in terms of sales and stock holding in stores.

Post seasonal planning and in-season management.

Monitored seasonal budget performance against plan and reforecast considering past performance & trends for Sales, Opening and Closing Stocks and monthly Inflows/Open to buy (monthly).

Planned discontinuations and stock clearance.

Compiled daily, weekly, monthly performance reports to management

Analyzing competitor’s activities to identify range composition, options and prices.

Achievements

Increased group turnover by +19% consecutively from the month of Jan 2017 to date through inventory optimization.

Increase Group margin to 48.75 % vs 46.2% Q1 2017 and 2016 same period.

Increase supplier order fill rate by 15% as from Q1 2016 to date through regular engagements and performance reviews.

Senior Merchandise Planner Jun 2015 – Mar 2016

Options Clothing Gaborone Botswana Departments: Apparel, Footwear& Accessories Key Deliverables:

Developed and executed product assortment and inventory plans for multiple departments.

Created & managed monthly open to buy forecast against plan dimensions adjust plans accordingly.

Replenished core and fashion lines and allocating stock on weekly basis, based on store grading.

Analyzed competitor activities to ascertain brand positioning, pricing, market share growth potentials and forward planning.

Collaborated with buyers in seasonal line and promotion planning processes to ensure optimal stock levels in store all times (merchandise strategies)

Analyzed aged stock and recommend liquidation strategies.

Monitored business set KPIs, i.e., sales, margin, stock, and purchases.

Managed merchandise coordination teams and visiting stores. Merchandise Planner June 12- May 15

Hi Fi Corp, Johannesburg South Africa Departments: Cellular, Softwear and Accessories Key Deliverables

Forecasted in-season sales and inventories on a weekly, monthly, and quarterly basis. • Reviewed of forecast against actuals and re-forecast where there are imbalances in sales and stocks.

Managed Open to buy (O.T.B) to achieve set KPIs (Sales, purchases, inventory, and margin)

Replenished seasonal, core and promotion lines and allocated stock from distribution centers.

Manage suppliers, trend analysis competitor analysis, managed teams, and reviewed ranges, planned markdowns, store visits, post seasonal planning and reporting.

Collaborated with buyers on promotion line selection and pre-seasonal planning. Personal Skills

E-commerce

Strong financial acumen

Negotiation& presenting skills.

Multi-tasking & Initiative

Analytical &Leadership skills

Problem solving capabilities.

Team management

Associations

Institute of Business Analysts South Africa

Assortment Planning Group

Fashion and Apparel Merchandising Planning Group

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