CONTACT

Johannesburg, **** 073*******

ad33dg@r.postjobfree.com

CORE QUALIFICATIONS

•Home Language: Setswana • Computer literate:

•MS Word, Excel, Outlook,

Communication, Listening,

•Teamwork, Organization, Negotiation and Telephone etiquette

•Vici Dial

•Simplicity

•NCR debt help

•Excellent negotiation skills • Advance Collection Processes

Quality Assurance

Projects

Reporting

People Management

Performance Management

Training and

Development

•Customer service

•IDOCS

•FINWISE

•Excalibur

CERTIFICATIONS

Financial Advisor and

Intermediate Service,

National credit Act and

Sales Development Program

Kealeboga Selete

I consider myself to be very ambitious and energetic person, who strives for excellence in all I do. I have great Communication,

Teamwork, Negotiation, Organization and

Interpersonal skills and as well as business skills. I believe that teamwork is an essential part of achieving one's goal. I fully commit myself in all tasks given and even assist colleagues to achieve company target. I am a good listener and also have a friendly nature. I enjoy people but I am also serious about achieving my goals beyond expectations, I also have a strong experience in sale, management, marketing and problem solving. All this were gained through self-training and commitment to my job. I strongly believe in philosophy that passion and resilience are the two main words which describe my determination to succeed in today's competitive employment market and above all I strongly believe in honesty.

EEXPERIENCE

Nutun BPO Customer service Team Leader:

01/06/2023-08/01/2024

Key Responsibility: Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timeline.

Produce reports to gauge process performance and lead process meetings / calls.

Customer satisfaction and voice quality on calls will be key metrics to be focused on.

Drive overall performance and manage the end-to-end processes.

Manage teams and ensure customer satisfaction, quality and productivity targets are met.

Motivate team members and manage attrition

Complaint and escalation management.

Monitor call transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

Provide coaching and feedback to team members to enable them to improve their performance.

Build and maintain relationships with key stakeholders in the business through active.

Assist new hires such that they are productive on the floor in the shortest possible time frame.

Client Interaction, where required – Daily/Weekly/Monthly.

Ensure compliance with internal policies and procedures, external regulations and information security standards.

Collect and provide data required for various audits.

Effectively manage queue and balancing of workload

Financial wellness Professional

Nutun Wellness - Johannesburg, South Africa 01/06/2022-31/05/2023

•Assisting Debt review application using the IDOCS - Presentation of company's products to different employer groups - Explaining credit reports to clients - Collection of unpaid debts and making arrangements - Requesting of updating balance statements from creditors - Responding to both email and telephone queries Assisting with the consolidation of application processes - Data capturing, Explaining wellness budget ( Optimizer ) and credit boost to clients.

Quality Assurer DCM Group

•Evaluating calls using call cabinet system - Assessing the coach's performance - Assisting the coach with script compliance by: Providing coaching where it is needed Coordinate call calibration sessions for coaches

Financial wellness coach DCM Group

Assisting clients with debt review applications - Provide financial coaching to clients by offering them with their suited/specific solutions for instances

Debt review application using the IDOCS system Admin rescindment for clients who want to be removed from admin orders

Assist with ITC clearance by lodging a dispute with the bureau Negotiating with creditors on behalf of the client - Presentation of company's products to different employer groups - Explaining credit reports to clients - Collection of unpaid debts and making arrangements - Requesting of updating balance statements from creditors - Responding to both email and telephone queries

Name of company: DCM

Group

Name: Mrs. Bianka

Oosthuizen

Position: Head of

Compliance

Contact details:

073*******

Name of Company: Debt

Mend

Name: Mr. Raynier Bosch

Position: Manager

Contact Number: 073-***-****

ACCOMPLISHMENTS

•Financial Advisor and Intermediate Service,

•National credit Act and • Sales Development

Program

Assisting with the consolidation of application processes - Data capturing

Sales and Team leader DebtMend

•Call clients to convince them to apply for debt review

•Leads provided by company

•Do affordability assessment

•Provide advice and counselling

•Motivate the team to ensure sale targets are met

•Assist colleagues if they feel they cannot close a sale

•Target driven

•Excellent communication skills - build trust with clients.

•Responsible dealing with customers complaints

•Achieve marketing and sales operational objectives Meets marketing and sales financial objectives

•Identifies marketing opportunities by identifying consumer requirementsCanvassing and marketing stocks

•Reason for Leaving: better growth

EDUCATION

2008

Diploma in business management Business Management Rosebank college - Johannesburg, GP

2007

Matric Commercial subjects

Reasoma secondary school - Johannesburg, GP

Contact this candidate