Margetta Hill

904-***-****

ad33cv@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 10+ years of experience in the medical billing and customer service fields. I have extensive knowledge of billing procedures, medical terminology, verified authorization for Medicare/Medicaid and other medical plans. Leadership experience; Strong communication skills; conflict resolution, and problem solving skills to managed customers in unique situations. Proficiency in Software Application: ICD-10 CMCPT-4 coding; Microsoft Suite; EPICARE; Tapestry, Cadence, Resolute; Symposium; Cerner; MDSI/JD Edwards; Siebel/Max, (Bocris) Mainframe

QUALIFICATIONS

Customer Service

• Check-voters via the EVID, issue voter ballots and operate the DS200 unit assist with precinct set up and breakdown. Relieve Deputy for lunch and breaks

• Maintain order outside the precinct and for ensuring that the demonstrators, solicitors, reporters, candidates, etc… are no closer that 150 feet of the polling station

• Handled customer questions, complaints, and billing inquiries with the highest degree of court and professionalism to resolve customer issues with one call resolution.

• Utilized mechanized systems to initiate and complete service orders and handle customer requests

• Communicated with customers using web-based tools and demonstrated proficiency in typing/grammar

• Served as a Team Leader/Manager and monitored call flow via Symposium software program

• Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims

• Multi-task and interacted with on-line systems while communicating with customers

• Interviewed, hired, and trained new employees

Medical

• Worked in a highly confidential and controlled environment

• Proficient in constructing and maintaining medical providers scheduling templates.

• Interviewed patients and family members for verification of insurance coverage

• Interacted with both internal and external departments/vendors to process referrals and invoices

• Required to work in one or multiple queues/skill sets over various customer contact channels

Technology

• Microsoft Suite (Highly Proficient in Excel, Word, Power Point)

• EPIC EMR Software; Tapestry, Cadence, Resolute, Epic link.

• Cerner; One-Call Scheduling Software

EDUCATION

Columbia College of Jacksonville, FL

Business Administration 2016-1017

Florida State College at Jacksonville, Jacksonville, Health Informatics Management Studies 2016

• Certificate: Life, Health and Variable Annuity 2014

• Insurance Customer Service Representative, 4-40/Claims Adjuster, 2011

• University of Phoenix, Jacksonville, FL

• Completed Business Management Courses, 2005

Cuyahoga Community College, Cleveland, OH

• Certificate in Customer Service, 2000

EMPLOYMENT

Duval County Board of Elections, Inspector Tech/Deputy, Jacksonville, FL 8/2018-Present

Formativ Health, Patient Access Representative, Jacksonville, FL 05/2017-5/2018

Ama1zon Fulfillment Center, Seasonal fulfillment Associate, Twinsburg, OH 12/2016 - 01/2016

Smart It Staffing Inc. Epic Consultant, Indianapolis, IN 09/28/2016-10/14/2016

Santa Rosa Consulting, Epic Consultant, Houston, TX 02/2016-3/2016

UF Health & Shands, Customer Service Rep, Jacksonville, FL 05/2015- 12/2015

AT&T, Customer Sales Rep, Jacksonville, FL

02/2006 - 09/2013

SourceOne Healthcare, Team Lead, Jacksonville, FL

11/2003 - 02/2006

Southwest General Health Center, Access Rep, Cleveland, OH 11/2002 - 01/2003

UH Behavioral Health, Financial Rep Beachwood, OH

08/2001 - 10/2002

Metro Health Medical Center, Patient Service Rep, Cleveland, OH 06/1991 - 07/2000

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