JEFFREY T. BURRELL

*** ******** ***** ************, ******* 30214-5303 Home # 770-***-**** * Mobile # 770-***-****

* E-mail: ad33cp@r.postjobfree.com

OBJECTIVE: To obtain a challenging position that will utilize my in-depth and professional experience, while offering growth potential and competitive compensation

SKILL SET:

I’m a motivated professional with experience in fast paced, high-pressure environments including sales, marketing, retail management and customer service departments, as well as property management. Well-developed customer service skills, proven computer driven administrative talents and natural ability to absorb and use new training. Detail oriented team player with demonstrated troubleshooting and problem solving skills, able to prioritize and handle multiple tasks. I have years of experience in audio/video sales & installation. I thrive on challenges and new opportunities for accomplishments and in helping others achieve their objectives. Demonstrate strong abilities and short learning curve in all industry facets.

PROFESSIONAL EXPERIENCE:

4/12-Present ADVANCE AUTO PARTS INC. Retail Parts Manager / East Point, Georgia

- Assist Store manager with implementation of strategies to improve

customer services, drive store sales, and increase profitability.

- Ensure customer needs are met, complaints are resolved, and service is

quick and efficient

- Provides support to sales associates during peak periods or when

scheduling conflicts arise.

- Maintain store appearance and product presentation to company standards.

7/11-1/12 APPLE COMPUTERS (via Lake Communications) Sales Consultant / Atlanta, Georgia

- Responsible for driving sales and profitability by providing personalized guidance to customers finding the appropriate computers/accessories solutions, which may be a combination of new and used to meet their needs.

- Make customer aware of services, promotions, payment options and close sales

8/10-5/11 AMERICAN SIGNATURE FURNITURE. Sales Consultant / Atlanta, Georgia

- Responsible for driving sales and profitability by providing personalized guidance to customers finding the appropriate furniture and accessories solutions, which may be a combination of new and used to meet their needs.

- Make customer aware of services, promotions, payment options and close sales

11/06-7/10 BRANDS MART U.S.A. Product Specialist (Doraville, Georgia

- Greet customers sincerely and enthusiastically without pressuring or becoming overbearing.

- Qualify the customer through listening and questioning.

- Show the customer the features and benefits that support customer needs established during the qualifying

process. Explain various features as the customer uses the merchandise while continuing to qualify and

eliminate objections.

- Help customers make an informed decision based on their needs and wants with the best product knowledge

- Keep up-to-date on stock levels and current promotions.

11/05-11/06 DICK’S SPORTING GOODS INC. Sales Associate / Atlanta, Georgia

- Help customers make an informed decision based on their needs and wants with the best product knowledge

- Organizing and displaying merchandise to company standards

- Promotion of programs including warranty sales, scorecard, private label credit card, etc..

10/01-6/02 EARTHLINK, INC. Sales Associate Atlanta, Georgia

- Handle inbound calls from consumers concerning various internet services;

dial-up, DSL, ISDN, satellite and home networking etc..

- Present service oriented approach and assist customers with questions, problems

and concerns.

- Yield sales totaling thousands through developed diplomacy and tact

- Establish excellent rapport with customers based on well developed listening

skills and ability to match desires with excellent products

5/98 - 2/05 AUTOZONE STORES INC. Parts Sales Manager / Fayetteville, Georgia

- Assist Store manager with implementation of strategies to improve

customer services, drive store sales, and increase profitability.

- Ensure customer needs are met, complaints are resolved, and service is

quick and efficient

- Provides support to sales associates during peak periods or when

scheduling conflicts arise.

- Maintain store appearance and product presentation to company standards.

7/93 -12/95 INSIGNIA MANEGEMENT GROUP Leasing Agent, College Park / Asst.

Manager trainee, Decatur, Georgia

- Responsible for the rental of apartment units to ensure maximum occupancy at all

times as well as high renewal rates. Coordinate move-ins, move-outs, and lease

negotiations, renewals, and apartment showings. Ensure paperwork of current

and prospective tenants are completed accurately.

EDUCATION:

ADVANCED CAREER TRAINING (ACT) now UNITED EDUCATION INSTITUTE (UEI)

Networking Technology / Riverdale, Georgia

MORRIS BROWN COLLEGE

Computer Science / Atlanta, Georgia

SUMMARY OF QUALIFICATIONS:

Retail Management & sales / Property Management / Residential leasing, marketing & promotions

Windows operating systems, XP, VISTA, Win7, Mac OS X ·

Basic Knowledge of LAN, and popular network topologies ·

Microsoft Office -Word, Excel, Power Point, and Front Page

Software & hardware installation, upgrade, troubles, and Repair PCs.

Audio/video & home security sales & installation / home improvement (electrical plumbing, carpentry),

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