Sade Mathews

**** ** **** ****** ** W

Houston, TX, 77338

754-***-****

ad33cl@r.postjobfree.com

Skills Personable and conscientious Customer Service Lead with 12 years of customer service management experience. 2021 Optum Superhero recipient. Bring strong work ethic, several years of management skills and bring fresh new ideas to multiple departments for collaboration

Experience NOVEMBER 2020 – PRESENT

CUSTOMER SERVICE LEAD, LHI/OPTUM SERVE

Liaison for the Travel Reimbursement team for VBA. Continuing to demonstrate a depth of knowledge and skills within the VBA contract and outside of the VBA contract. Anticipating customers/veterans needs and proactively identifying a solution. Resolve conflict amongst my team and head coach for training and learning and development once on the production floor. AUGUST 2017 – OCTOBER 2020

SUPERVISOR OF ADMINISTRATORS, CHETU

Supervise 7 team members with daily duties of assisting sales teams with projects.

Arrange travel accommodations for all sales representatives across the world. Directly train all new hires and ensure their equipment was shipped and received in adequate conditions.

Run reports to ensure the sales team was successful with prospective leads. AUGUST 2012 – AUGUST 2017

CUSTOMER SERVICE SUPERVISOR, CIGNA HEALTH SPRING

Oversee customer service department with high-volumes of calls, supervising 20 representatives per shift ensuring their success as they carried out daily customer service operations and task. Resolve customer issues, manage escalation and complaints and help provide solutions to customers and other collaborating departments.

Supervise the provider reimbursement team to ensure productivity and oversee adherence.

Education JUNE 2014

BACHELORS OF SCIENCE, STRAYER UNIVERSITY

JUNE 2012

ASSOCIATES DEGREE, BROWARD COLLEGE