Winse M. Namarra

*** ******** *****, *********, **

612-***-****

ad33cd@r.postjobfree.com

PROFESSIONAL SUMMARY

Excellent communication & management skills.

Excellent in following established standard operating procedures and work instructions.

Excellent in paper and electronic documentation.

Organized and detail-oriented.

Skilled in MS Office applications (Excel, Word, PowerPoint).

Ability to work in a fast pace setting & in cooperation with other team members.

Flexibility and readiness to adjust to new challenges (projects, tasks, and teams).

Provide good customer service based on customer needs, demonstrating compassion and care in all interactions and actively identifying and resolving potential service issues.

Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed.

works fast & well under pressure, show results in a timely manner.

Accurately perform cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures

Supporting opening and closing store activities, when needed

speak and understand three languages (English, Oromic & Amharic) PROFESSIONAL EXPERIENCE

Customer Service Representative & Schedule manager Hennepin Autism Center, Minneapolis, MN. Sept. 2021 – Nov. 2022

Arrived at center before clients and prepare for the day.

Made daily schedules/ appointments for clients and providers.

Coordinate with families and transportation companies for the clients means of transportation.

Checked emails, answer calls, Data entry & enrolled all providers by completing and sending all the necessary enrollment applications.

Prepare & request medical records.

Prepared sheets and clipboards for providers according to their appointments.

Coordinate workorders with transportation and insurance companies.

Made calls to parents and transportation companies if clients were late.

Run payroll in a timely manner.

Communicated with parents about any concerns or questions as needed.

Performed other tasks as requested.

Center manager

Epic Therapy, St Paul, MN Oct. 2020 – Sep. 2021

Arrived at center before clients/Providers and prepare for the day.

Made daily schedules/ appointments for clients and providers.

Coordinate with families and transportation companies for the clients means of transportation.

Checked emails, answer calls, Data entry & enrolled all providers by completing and sending all the necessary enrollment applications.

Prepare & request medical records.

Prepared sheets and clipboards for providers according to their appointments.

Coordinate workorders with transportation and insurance companies.

Made calls to parents and transportation companies if clients were late.

Run payroll in a timely manner.

Communicated with parents about any concerns or questions as needed.

Performed other tasks as requested.

Recruiter and office manager

Daaggu Staffing LLC, St Paul, MN Nov. 2017 – Mar. 2020

Arrived to office and prepare for the day before employees start work day.

Checked emails and responded in a timely manner.

Checked missed calls, voicemails and returned the calls.

Checked the daily job openings and made calls to candidates throughout the day.

Hired candidates/recruiters, made sure candidates were matched to the type of job and schedule.

Gave trainings/orientations in three different languages as needed.

Completed all the on-boarding applications & processes.

Organized office if there was down time, made sure employees were paid in a timely manner.

Data entry.

Maintained a clean, neat and orderly work area.

Front desk receptionist

Universal Chiropractic Clinic, MN Nov. 2017 – Mar. 2020

Arrived to office early and prepare for the day before employees & patients arrive.

Prepared the patient rooms.

Provide good customer service based on customer needs, demonstrating compassion and care in all interactions and actively identifying and resolving potential service issues.

Checked emails & answer calls.

Focus on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help.

Hooked patients up to the machines for their treatments.

Complete billings.

Completed other tasks as requested.

Maintained a clean, neat and orderly work area.

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