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Customer Service High School

Location:
Lagos, Nigeria
Posted:
March 04, 2024

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Resume:

AWOMA OLUWATOBI TUNBOSUN

*th Avenue, *** R*ad, Festac Town Lagos.

ad33by@r.postjobfree.com

080********, 080********

JOB OBJECTIVE

To contribute optimally in organization where personal skills,creativity and multi-tasking are encouraged in line with the organization’s vision and mission.

SKILLS AND COMPETENCE

Excellent oral and written communication skills, able to interact with all level of customers over the phone, strategic thinker,creative marketer and a good team player.

PERSONAL DATA

State of Origin: Ondo State

Date of Birth: 18thDecember 1980

Sex: Male

Marital Status: Married

Languages Spoken: English and Yoruba

PROFESSIONAL CERTIFICATION

2023 ENIGMA UK

Caregiver

2018 NESTLE NIGERIA PLC (BRISCOE ACADEMY)

Reach Truck Training

EDUCATIONAL QUALIFICATIONS

2008 – 2013 LAGOS STATE UNIVERSITY OJO LAGOS.

B.sc in Sociology (Second Class Honors)

1993 – 1999 AJEROMI IFELODUN HIGH SCHOOL OLODI APAPA LAGOS.

Senior School Certificate (SSCE)

1987 - 1992 RADIANCE NURSERY AND PRIMARY SCHOOL FESTAC TOWN,LAGOS.

First School Leaving Certificate

WORK EXPERIENCE

2023 Till –Date NIGERIA METEOROLOGICAL AGENCY NIMET

Job Description: ADMINISTRATIVE OFFICER II

Maintain and Update Company Data Bases

Filing of Staff Documents

Documentation Processing

Manage Important and confidential company documents

Provides support to clients and employees

Review and Update Office Policies

Answering Phone calls schedule meetings, prepare reports and file documents

Taking Minutes of every meeting

Arrange Travel and Accomodation

2013—2021 CURRENT STANDARD WEST AFRICA NIGERIA LIMITED

Job Description: SENIOR PURCHASING OFFICER

Conducting product research and sourcing new suppliers and vendors.

Perform inventory inspections and reordering supplies and stock as necessary.

Conduct market research to keep abreast of emerging trends and business opportunities.

Inspect stock and report any faulty items or inconsistencies immediately.

Update and maintain record of all orders,payment and receive stock.

Coordinate with the delivery team and follow up on delays or orders that have been rescheduled.

Establish professional relationship with clients as well as vendors and suppliers.

Ensure all stock is packaged appropriately and delivered to the correct location in a timely manner.

Prepare cheques and Bank transfer instructions.

2010– 2013: EL-FID INVESTMENT LIMITED

Job Description: REAL ESTATE FIELD COORDINATOR

Reach out to customer leads through cold calling.

Present,promote and sell properties using solid arguments to existing and prospective customers.

Manage all customer issues and resolve all complaints effectively.

Take prospective client out for inspection and conclusions of sales.

Achieve agreed upon sales targets and outcome within schedule.

Effectively coordinate and direct customer relations team to ensure excellent customer service delivery.

Evaluate and manage team performance.

Set individual staff objectives and ensure they are achieved.

2006– 2010: ASSESSMENT REVIEW SERVICES LIMITED

Job Description: SALES REPRESENTATIVE

Generate leads.

Meeting or exceeding sales goals.

Manage all customer issues and resolve all complaints effectively.

Suggest positive ideas to increase Customers Sales Performance.

Manage all customer inquiries through phone calls, emails and ensure appropriate assistance in compliance with company policies and procedures.

Prepare weekly and monthly report.

Establish and build knowledge and understanding of product.

SKILLS

Customer Service skill.

Sound interpersonal and communications skills.

Listening skills and Conflict management skills.

Strong Numeracy skills.

Call center agent and time management skills.

Strong attention to details and accuracy.

Computer savvy in Microsoft Office programmes: Word, Excel, Office Outlook and PowerPoint; Internet savvy.

Fast learner with large appetite for knowledge.

Analytic approach to problem solving.

Competence in making accurate researches, documentation and drafting.

Strategic thinking and negotiation skills.

Ability to develop new skill to achieve better results.

PROFILE

I am motivated,enthusiastic,self-confident, ambitious, responsible and efficient skill oriented, graduate of Sociology, have experience in as a Puchasing Officer,Sales Representative and Field Coordinator can apply such skills to the working environment. Also able to work independently using knowledge gained over time.

HOBBIES:

Read inspirational and motivational books.

Engaging in research for information and updates.

Socializing with different kind ofpeople.

Visiting new place.

REFEREE

Available on reques



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