MRUDULA PRASANNA HATKAR

Highly talented, organized, and professional Sales Administrator with 19+ years of experience in providing technical, administrative, financial, and communication support to the sales team. Outstanding knack in processing sales orders, billings, and ensuring timely delivery of goods to customers. Proficient in coordinating between the sales team and customers, scheduling appointments, renewing old and drafting new contracts, and payment follow-up. Proven abilities in serving as a first point of contact and building rapport with customers. Ability to grasp new technical concepts quickly and utilize them in a productive manner. Excellent lateral thinking and problem-solving skills & ability to prioritize work. Apr 2018 – Present Sales Support Rep – Sr. Sales Admin Varian Medical Systems International India Pvt. Ltd.

(A Siemens Healthineers Company), Mumbai

• Manage the administration of all sales order processes

• Follow up closely with Internal Stakeholders (Sales, Service, Finance, logistics, import & export) &

customers to ensure smooth and efficient order cycle which supports the sales team to meet their sales

targets & ensure customers are receiving the best

possible services.

• Provide administrative and documentation support to the customers & sales team as per requirement.

• Single point of contact for customers with their queries related to sales orders, LC openings, Bank Guarantees & shipment details.

• Follow-up with Order Team for Accurately doing the Order booking for Machines & to

ensure the orders are process on a timely manner.

• Collect Sales Data, analyze data, present it to Business Director and Regional Managers.

• Following with customer & their banker for LC openings as well as for payment collection.

• Global Co-ordination with internal & external stakeholders for smooth order processing & execution.

• Participating in tenders submission for Government organization as well as private sectors.

Apr 2011 - Apr 2018 Senior Executive – Sales Co-ordination FujiFilm India Pvt. Ltd., Mumbai

• Responsible for entire Order processing & tracking of Medical X-Ray Films & machines by creation of Sales Order

(VA01) in SAP with accuracy and as per timelines

• Checking stock availability of product & co-ordination with Finance team for invoicing and SCM departments for dispatches.

• Coordinating accurately with the customers and dealers for order documents, delivery of machines & for payments follow-up.

• Managing all the sales related activity of the company & resolving any sales related issues with customers. Supporting the field sales team time to time for achieving their targets as well as for outstanding & overdue payment collection.

• Maintaining & updating Purchase Orders & Payment Details on daily basis. Preparing various types of reports such as customer wise, distributor wise, zone wise, product wise

& Sales person wise by collecting, analyzing, and

summarizing information.

• Using advance Sales force software SFDC for maintaining customer details & preparation of Opportunity of product. Aug 2006 - Jun 2010 Marketing Assistant

Nirmal Datacomm Pvt. Ltd., Mumbai

• To provide support to the Marketing Department

in the daily sales activities such as handling of sales enquiries, preparing quotation to such enquiries while they are out on business trips.

• Assist sales team to resolve customer issues.

• Helping marketing team in updating on outstanding orders, C Forms & payment follow-ups.

• Responsible for order processing & tracking customer Purchase Orders.

• Order Processing & Invoice Generation using ERP System such as SAP. Working on SD Module for Preparing

Customer Creation (XD01), Creation of Quotation (VA21), Creation of Sales Order(VA01) & Creation of Billing Document & Proforma Invoice (VF01).

• Maintaining and consistently updating Customer

Database & sales related reports as and when required.

• Liaise between all supply chain support departments

& the customers.

• Preparation of Tender Documentation.

Sep 2004 - Jun 2005 Application Engineer

Advance Tech Controls Pvt. Ltd., Mumbai

• Interface directly with the customers to understand their needs or applications for Scientific products.

• Advise customers on selection, use &

maintenance of products for specific applications.

• Responsible for documenting details necessary for customer orders to be filled

promptly,efficiently, and to the customer's satisfaction.

• Inside sales support to customers like handling incoming phone, email and fax requests for product selection & basis on that providing quotations along with technical information to customer to ensure accuracy and resolve problems.

• Involved in Bidding / Tenders & Generating monthly quotation tracking report.

Aug 2002 - Aug 2004 Project Coordinator

Podar Infotech Ltd., Mumbai

• Leading the Wireless LAN project team and interactions with multiple clients for the projects of WLAN.

• Arranging the demos of WLAN products. Also arranging site visits / site survey wherever necessary.

• To generate and maintain various planning, documents, quotations, contracts and other materials associated with the project. Maintain inventories of products.

• Interact with the Project managers/Project Team regarding project status, project updates and any other issues. All matters related to project contents like Certificates of DPL, AIDL, etc.

• Tracking project team’s completion of work against assigned due dates, creating weekly & monthly project status reports on program activities & operations and gather statistical data as needed or requested.

• Coordinate Project team by managing schedules,

filing important documents & communicating relevant information.

Jun 1998 - Jun 2002 B. Tech (Engineering in Electronics & Telecommunication) from Dr. Babasaheb

Ambedkar Technological University, Lonere, in

2002.

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