Customer Service Front Desk
Resume:
January ****- December 2020
January 2021- August 2023
August 2023- current (part time)
Shontel Thomas
**** ***** ** ****** *** 71640 870-***-****
870-***-**** • ad33av@r.postjobfree.com
Objective
I am a hard working single mother of two young boys who is willing and ready to work for any employer. I am currently seeking another work for home job so I can be present in the lives of my boys especially while they are young. I am a very determined young woman with great ambitions and outlook and is willing to learn and grow.
Top Qualification Skills
● Customer Service
● Determination
● Precision
● Honest
● Hardworking
● Microsoft Office (PowerPoint, Word, Excel)
Work Experience
Stocker
Walmart- Oak Grove, LA
● Unload trucks
● Sort products in the backroom
● Stock products on shelves
● Ensure aisles are neat and area is clean
● Engage vendors and drivers with a positive attitude
● Greet customers and answer their questions
Front Desk Clerk
Days INN
● Keep my area clean
● be polite to customers
● move at fast pace
● Check in and check out
Home Health Aid
Open Arms- Monticello, AR
● Assist clients in their daily personal tasks, such as bathing or dressing
● Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming
● Help to organize a client’s schedule and plan appointments
● Arrange transportation to doctors’ offices or other outings
● Shop for groceries and prepare meals to meet a client’s dietary specifications
● Keep clients engaged in their social networks and communities Cashier
Badgers Market- Eudora, AR
● Keep my area clean
June 2023- December 2023
May 15, 2015
● be polite to customers
● move at fast pace
● Assist customers in finding items
Customer Service Representative
United healthcare
● Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
● Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
● Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
● Assist customers in navigating myuhc.com and otherUnitedHealth Group websites and encourage and reassure them to become self-sufficient
Education
High School Diploma
Lakeside High School
References
Juana Scott
Landlord
Mike Brown
Ex supervisor
Linda Cain
Co-worker
Contact this candidate