Customer Service High School

Darrell Lyons

Contact Information

• Phone: 469-***-****

• Email: *************@*****.***

Objective

Highly experienced and versatile professional with a robust background in military service, retail management, automotive sales, and risk analysis, commercial driver. Proven track record of driving operational excellence, leading high-performing teams, and achieving sales targets.

Education

High School Diploma

Jasper High School, 1982

University of Houston,1996 (1 semester)

Professional Experience

Owner Operator

DAKK Transport

February 2019 - February 2024

• Established and managed a successful transportation business, overseeing operations, financial management, and strategic planning.

• Developed and maintained client relationships, ensuring high levels of satisfaction and repeat business.

• Implemented efficient routing and logistics strategies, reducing operating costs by 15%.

General Sales Manager

DAKK Fine Cars

October 2014 - January 2019

• Led sales operations, driving significant growth in sales revenue and market share.

• Designed and executed effective sales strategies and training programs, enhancing team performance.

• Managed inventory, pricing, and promotional activities, ensuring competitiveness in the market.

Safety Risk Analyst

City of Dallas

January 2010 - October 2014

• Conducted comprehensive risk assessments and safety audits across various city departments.

• Developed and implemented risk mitigation strategies, contributing to a 20% reduction in workplace accidents.

• Collaborated with department heads to enhance safety protocols and compliance with regulations.

General Manager of Car Sales

Drivers Select

December 2005 - December 2009

• Oversaw all aspects of car sales operations, achieving record-breaking sales figures.

• Enhanced customer service standards, resulting in a 25% increase in customer satisfaction scores.

• Negotiated with vendors and suppliers, improving profitability and product offerings.

Store Manager

Burlington Coat Factory

July 1998 - October 2002

• Managed store operations, including sales, customer service, inventory, and staff management.

• Implemented marketing and merchandising strategies, significantly increasing foot traffic and sales.

• Fostered a culture of excellence and continuous improvement among staff. Store Manager

Lil' Things

November 1995 - June 1998

• Directed store operations, focusing on product selection, visual merchandising, and customer engagement.

• Developed and executed promotional campaigns, enhancing brand visibility and sales performance.

• Managed budgeting, forecasting, and financial reporting, ensuring optimal operational efficiency.

Store Manager

Ross Stores

March 1993 - October 1995

• Led the store to achieve and exceed sales targets through effective leadership and management.

• Streamlined operations and inventory management, reducing costs and improving customer satisfaction.

• Trained and developed a team of associates, promoting a culture of high performance and accountability.

Store Manager

Chief Auto Parts

March 1990 - February 1993

• Managed store operations, staff, and customer service, significantly improving operational efficiency.

• Implemented strategies for inventory control and cost management, enhancing profitability.

• Cultivated strong relationships with customers and suppliers, fostering loyalty and repeat business.

Military Experience

United States Marine Corps

April 1985 - February 1990

• Served with distinction, demonstrating exceptional leadership, discipline, and resilience.

• Participated in rigorous training programs, developing strong strategic thinking and problem-solving skills.

• Received commendations for teamwork, performance, and dedication to duty. Skills

• Leadership and Team Management

• Strategic Planning and Execution

• Sales Strategy and Operations

• Risk Management and Safety Analysis

• Inventory and Financial Management

• Customer Service Excellence

References

Available upon request.

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