Customer Service United States
Resume:
KAREN STEPHENSON
***** * ******* **. *******, MS 39574 · 601-***-****
*******************@*******.***
Personable USPS Mail Carrier who is eager to broaden her horizon. Dedicated to providing clients with professional and compassionate care while effectively completing assigned tasks.
EXPERIENCE
DECEMBER 2023 – PRESENT
RURAL CARRIER ASSOCIATE, UNITED STATES POSTAL SERVICE
Sorts mail in delivery sequence for the assigned route.
Receives and signs for accountable mail.
Loads mail in vehicle.
Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts
for accountable mail; picks up mail from customers' roadside boxes.
Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.
Returns mail collected, undeliverable mail, and submits monies and receipts to post office.
Prepares mail for forwarding and maintains records of change of address information.
Prepares a daily trip report and maintains a list of the customers on the route.
Conducts special surveys when required.
Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.
Provides for mail security at all times
AUGUST 2022 – FEBRUARY 2023
PRE-K TEACHER, LITTLE PEOPLES CHRISTIAN ACADEMY
Create and implement lesson plans
Supervise meals and snacks
Conduct arts, crafts and Bible studies
Organize and supervise physical activities
Keep a safe and clean work environment
Maintain a current CPR certification
JANUARY 2016 – SEPTEMBER 2018
SUPERVISOR, NAvY EXCHANGE
Provides work direction and supervision for 10 + employees at a time
Prepares work schedules; provides on the job training
Writes performance appraisals
Approves and disapproves leave
Recommends personnel actions such as promotions: performance awards: and takes disciplinary actions
Prepares account documents, identifies and researches discrepancies
Cash collection and processing
Time card maintenance
Collects, organizes and analyzes data. Develops improved work methods
Responsible for answering phone calls and resolving problems encountered
Responsible for Fed Ex and Western Union transactions
Responsible for storage units
Promotes employee morale and attempts to resolve employee relations problems
Ensures work quality
Uses wisdom and tact when settling customer service issues, both external and internal
Maintains a good driving record for government vehicles
EDUCATION
MAY 2015
ASSOCIATE OF ARTS AND SCIENCE ASSOCIATES DEGREE, MISSISSIPPI GULF COAST COMMUNITY COLLEGE
-PRESIDENT’S LIST
MAY 2010
HIGH SCHOOL DIPLOMA, HArRISON CENTRAL HIGH SCHOOL
SKILLS
Leadership
Organization
Proficient in Excel, Word and Power Point
Type an average of 60+ words per minute
Communication
Demeanor
CERTIFICATIONS & HONORS
Gold status on Premier Customer Observations
Promoted to Supervisor of Mini Mart, transferred to Main Store.
Experience as supervisor in Soft-lines, Hard-lines, Electronics, Major Appliances, Furniture, Jewelry and Customer Service
Top Credit Sales Associate
Cyber Awareness Supervisor and Management
PII Training (Safeguarding Personal Information)
Diversity Supervisory Training
REFERENCES
Jesse Stephenson, Detective Sergeant Gulfport PD, 228-***-****
Donna Stephenson, Municipal Court Clerk, 228-***-****
Jodi Klubnick, Social Worker,
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