Lourdes Carrillo

**** *. ******* ****, ***** **, La Habra, CA 90631 714-***-**** ad33an@r.postjobfree.com

Hard working, results-driven professional offering a comprehensive background in administration, record management, data entry, and office management in healthcare and business environments. Demonstrated knowledge of medical terminology, customer service best practices and coordination of services. Partner with various internal and external departments to ensure timely achievement of goals. Effortless communicator able to interact positively with patients, customers, team members, and management. Fluent in English and Tagalog.

Data Entry Office Administration Medical Terminology Microsoft Office Suite Allscripts

Service Coordination Customer Service Quality Assurance Solution Generation Meditech

Professional Overview

St Joseph Hospital – Home Health, Orange County, CA

Medical Records Coordinator 2006 - 2013

Coordinated filing of medical records for 150 patients at any given time. Maintained chart logs, stored files, and regularly utilized Meditech when retrieving patient information. Demonstrated well developed knowledge of medical terminology while reviewing charts, checking for and resolving errors, and conveying information to team members. Scanned and filed documents with patient signatures.

Accomplishments:

Partnered with admissions team to ensure all patient paperwork had proper signatures.

Performed monthly audits on medical records and data; identified and resolved discrepancies.

Kept strict filing deadline of seven days; ensured current documentation and adherence to regulations.

Recognized for superior chart organization skills by manager; efforts led to quick retrieval of needed paperwork.

Supported Certified Home Health Aides including providing them with directions to patient homes.

Entered all pertinent information for individual patients in Allscipt.

Interacted with patient’s family members via phone including providing compassionate customer service and a listening ear; recognized for ability to stay calm in challenging circumstances.

Pick Your Part, Anaheim, CA

Receptionist / Purchasing Manager 2005 - 2006

Oversaw day-to-day office supply and auto supply purchasing for this busy retailer. Identified and sourced cost effective vendors, checked on order status, and ensured delivery accuracy.

Accomplishments:

Assisted in front office including answering phone, taking messages, organizing files and customer service.

Provided detailed and accurate A/R and A/P information to accounting department.

Hawaiian First Bank, Kauai, HI

Teller 2004 - 2005

Provided customer service and support to Bank customers including processing transactions and answering questions related to account balances and bank services.

Accomplishments:

Recognized by bank customers for friendly and positive demeanor.

Previous Positions Include Cashier for Big Save in Kauai, HI and HI PBS Operator for Wilcox in Lihue, HI

Education

Regional Occupational Program, Anaheim, CA

Medical Terminology Certificate Medical Assistant Front Office Certificate

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