KAYLA ROBINSON

Miami, FL, *****

Phone: 954-***-****

Email: ad33ak@r.postjobfree.com

OBJECTIVE

Hard working professional, looking to utilize my communication, coordination, leadership, analytical, and critical thinking skills to meet the day-to-day demands of organizations. Evaluating operational needs and using strategic decision-making skills to achieve business objectives. EXPERIENCE

August 2023 – Current

Nike ( Aventura, FL)

Sales Associate

• Aided with multiple department tasks to settle and resolve all issues at hand to correct as well as improve customer satisfaction efficiency.

• Processed merchandise to restock the floor and create new apparel displays.

• Maintained sales floor by keeping it organized and clean in order to help the customers shop easier.

• Trained new athletes on how to gain relationships with customers as well as providing them with outstanding customer service.

• Monitor inventory levels to determine when to place requests for new orders or supplies.

• Verify product receipts, merchandise deliveries and product storage to ensure accuracy and compliance.

• Performed opening and closing procedures to ensure the store opened and closed on time.

• Contribute to positive employee relations through effective communication, teamwork and partnership with co-worker and the management team.

• Execute daily action plans agreed upon by the management team to ensure effective and consistent store operations.

2

February 2023 – August 2023

Luxe Design Group MIA

Social Media Marketer/ Assistant

• Assisted in the monitoring of social media accounts and responding to customer inquiries and feedback.

• Monitoring online presence and adjusting strategies as needed to maximize effectiveness.

• Collaborating with translators to localize social media content to other regions.

• Conducted Market Research to inform social media content.

• Assisted senior social media managers in developing and executing social media campaigns and strategies.

• Completed competitive research and benchmarking to further understand target audience and goals.

• Tracked social media performance to identify high-performing and low-performing content and made suggestions for improvements.

• Managed customer connections, responding to 100% of inquiries and comments.

• Developed a thorough knowledge of furniture lines and products, and offered recommendations and assistance to customers.

April 2022 - January 2023

Chewy (Hollywood, FL)

Customer Service Representative

Meticulously managed a high volume of priority calls and e-mails from customers, performed account authentication, and asked discovery questions to help determine customer needs.

Diligently adhered to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program

Used internal policies and product knowledge to recommend products, services, and solutions to customers.

Maintained a sense of ownership, with great attention to detail, specifically when entering pharmacy orders.

Collaborated with operation’s leadership to develop innovative solutions to satisfy customer expectations.

Immediately escalated, prescription errors to leadership team and pharmacist on duty.

Entered pet and drug information into ERP system, ensuring data is entered correctly and efficiently.

Assisted the company pharmacists as necessary, in accordance with state, federal, and company policy. 3

January 2020 - April 2022

Dunns River Island Café (Hallandale Beach, FL)

Restaurant Cashier & Server

Processed and performed accurate posting of all customer payments received by cash, debit, gift and credit cards in stores’ POS system.

Supported other areas of the restaurant as requested, such as seating customers, answering telephones, stock checks, cleanup and documentation.

Delivered exceptional service by greeting and serving customers.

Supported other areas of the restaurant as necessary, cleanup, prep work and equipment maintenance.

Tallied cash register at the end of shift and reconciled any discrepancies before the shift ended.

Appropriately suggested additional items to customers to increase restaurant sales.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Consistently adhered to and excelled in quality expectations and standards.

Trained new cashiers and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocol.

EDUCATION

Current - Broward Community College –3.99 GPA (Honor roll, all semesters) 2019 - 2020 - Penn Foster – High School Diploma – 3.87 GPA 2015 - 2019 - St. Andrew’s High school for Girls (Kingston, Jamaica) AWARDS AND ACKNOWLEDGEMENTS

Thorough, accurate and highly ethical in all work-related assignments while possessing strong analytical, problem solving and organizational skills with the necessary technical ability.

Fast learner with high energy and drive who has an ability to immediately contribute to corporate goals and objectives to exceed expectations.

Possess the necessary project management & communication skills needed to manage multiple tasks, as well as an ability to perform various analytical roles.

Strong Communication and interpersonal skills.

Excellent Customer Service, prioritizing time management, problem solving with meticulous attention to detail.

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Microsoft Office Suite: Excel, Word, Power Point.

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