Natalya Farrier

Wyandanch, NY *****

ad33aa@r.postjobfree.com

+1-631-***-****

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Authorized to work in the US for any employer

Work Experience

Call Center Representative

P.C. Richard & Son - New York, NY

June 2022 to Present

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

DSP (Direct Support Professional)

Epic Long Island - Garden City, NY

August 2020 to September 2023

Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Supervised medication administration, personal hygiene and other activities of daily living. Followed care plans and directions to the needs of individuals. Assisted individuals in the development of social skills to become integrated. Assisted individuals in learning and developing new skills in activities and outings based on Assisted with planning and coordination

Developed strong and trusting rapport with parents and residents. Transported clients to doctor's appointments and errands. Front Desk Receptionist

Urgent care - Deer Park, NY

February 2019 to April 2021

• Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.

• Provided a high level of customer service to all clients.

• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

• Processed payments received from customers via cash or credit card transactions accurately and efficiently.

• Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.

• Performed data entry and administrative duties such as filing, scanning documents, updating databases.

Education

Associate in Computer Science

Western Governors University - Millcreek, UT

January 2024 to Present

Amityville Memorial High School - Amityville, NY

September 2015 to June 2019

Skills

• Meal Preparation

• Google Docs

• Microsoft Word

• Developmental Disabilities Experience

• Customer service

• Medication Administration

• Vital Signs

• Google Docs

• Customer service

• Customer service

• Caregiving

• Zendesk

• Home & community care

• Computer skills

• Communication skills

• Data entry

• Data entry

• Appointment scheduling

• Phone etiquette

• Customer support

• English

• Typing

• Medical office experience

Awards

Top Performance

May 2023

Certifications and Licenses

CPR Certification

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