Emily Dunlap

Professional CRS

Maryville, TN ****1

ad33a6@r.postjobfree.com

+1-865-***-****

Mature, motivated, and enthusiastic Customer Service Representative with a specialty in animals sciences and computer based animal welfare.

Willing to relocate to: Maryville, TN - -

Authorized to work in the US for any employer

Work Experience

Customer Sales Representative

Procom a U.S. Cellular Authorized Agent - Maryville, TN August 2023 to Present

Helping customers find their right phone.

Upselling for device care and accessories.

Tier 1 support for simple phone questions.

Newspaper Delivery Driver

THE DAILY TIMES - Blount County, TN - Maryville, TN September 2022 to May 2023

Delivered newspapers on assigned route.

Customer Care Representative

Elavon - Subsidiary of U.S. Bancorp - Knoxville, TN May 2021 to May 2022

Would walk customers through their different rates and fees. Would help customers troubleshoot their swipe devices and terminals. Consistently received 100s in quality scores for my calls. Answered inbound calls.

Filled out ACH returns.

Able to navigate multiple systems to find solutions for customers. Veterinary Technician

Chilhowee Vet Clinic - Maryville, TN

October 2019 to December 2020

Assisting veterinarians with blood draws, radiographs, restraint, and medications. Can give medications orally, intravenously, and intramuscularly.

Veterinary Technician

Midland Pet Emergency Center - Alcoa, TN

May 2016 to May 2019

I assist the veterinarian with emergency patients. I help to get medications together, monitor patients overnight, help assess critical patients as they come in, assist in complex surgeries when needed, answer client questions with the consult of the veterinarian, and help to check patients into and out from the facility. I am trained with the Heska version of a CBC and Chem machine and can help to identify different abnormalities on slides. I am also trained to work with Avimark to enter in patient information, estimates, charges, and deposits and to collect money from clients. Veterinary Assistant

Animalworks - Knoxville, TN

January 2016 to July 2016

Responsibilities

I assist in surgery and care for the patients.

Skills Used

Attention to detail while monitoring patients.

Veterinary Assistant

Admiral Veterinary Hospital - Knoxville, TN

March 2014 to May 2015

37934)

Assist veterinarian with patient exam

Using proper restraining techniques

Drawing blood

Retrieving stool samples

Answering questions for the clients

Setting up an IV pump

Administering shots

Counting medications from the pharmacy

Assisting with inventory counts

Using a centrifuge

Customer Service

Autozone - Maryville, TN

October 2011 to September 2012

37801)

Show customers available items to fit their needs

Open and close the store

Help customers solve problems in a courteous manner Deliver parts to commercial accounts

Kennel Assistant

AnimalWorks - Alcoa, TN

December 2009 to October 2011

37701)

Open adoption area in the mornings

Show adoptable pets to customers

Give medicine to our animals in isolation

Close adoption center in the evenings

Professional Bather

PetSmart Grooming Salon - Alcoa, TN

February 2008 to June 2008

37701)

Check in/out dogs

Bathe dogs

Clean kennels

Close groom shop in the evening

Education

High school

Skills

• Customer Service Skills

• Inventory

• Computer Skills

• Medical Terminology

• Receptionist

• Veterinary Experience

• Veterinary Technician Experience

• Veterinary Assistant

• Animal Care

• Kennel Experience

• Time management

• Customer service

• Animal Restraint

• Pet Care

• Critical Care Experience

• Triage

• Laboratory Experience

• Medical Imaging

• Pet Sitting

• Animal Handling

• Phlebotomy

• Venipuncture

• Typing

• Banking

• Communication skills

• Medication administration

• ICU experience

• Typing

• Live chat

• Customer service

• Front desk

• Windows

Assessments

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Proficient

June 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Attention to detail — Proficient

July 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Understand how to deal with "kennel shy" dogs

• Nail clipping

• Can expel anal glands

• Proper ear cleaning

• Can shave dogs if needed

• Have taken care of dogs and cats from shelter setting

• Can work hard in stressful situations.

• Have been instructed and have given shots.

• Have drawn blood from cats for combo testing.

• Know the appropriate way to restrain a pet during examination.

• Can use a centrifuge

• Can wrap surgery packs for spays.

• Can work with the public to help find what they are looking for

• Good at problem solving and critical thinking

• Can work for long periods of time

• Always courteous and professional

• Can type up to 40 words per minute

• Have experience with Microsoft Office Suit 2007

I can run Heska blood machines

I can identify abnormalities on different types of sample slides Have worked with, and am proficient with Avimark computer software Have assisted with anaesthesia and surgery

Contact this candidate