Faith E. White

ad33a3@r.postjobfree.com

310-***-****

OBJECTIVE: Recent graduate of the AUMT Institute where I refreshed my memory in Phlebotomy by practicing venipuncture, dermal puncture, specimen labeling and centrifugation. I’m seeking a position in the Laboratory where my experience and knowledge in Customer Service along with my Phlebotomy training, will be useful to the company, my fellow employees and myself. Extremely eager to learn new skills in assisting patients.

SKILLS: Knowledge using Sysmex XP300 Automated Hematology Analyzer (CBC Machine) and Abbott Afinion 2 (HbA1c) Analyzer, sensitive to patient needs, excellent telephone etiquette, superb customer service, ability to perform venipuncture and skin puncture with pre and post analytical steps of laboratory testing, properly labels sample(s) and transports to laboratory as required, ability to accession test orders and give preparation instructions to patients, Able to handle difficult patients a

ACCOMPLISHMENTS: Obtained numerous notations for exceeding service expectations and certificates for perfect attendance.

LICENSES and CERTIFICATIONS: Certified Phlebotomy Technician I, Certified Sterile Processing Technician, Basic Life Support, Management of Aggressive Behavior.

EXPERIENCES:

2014 - Present. Customer Service Representative @ Kaiser Permanente. Harbor City, CA Duties include: first point of contact, registering patients for appointments also scheduling/rescheduling appointments, cash handling, responds to patient needs and attempts to resolves conflicts when possible.

2010 - 2011. Volunteer Transporter/ Escort @ Antelope Valley Hospital. Lancaster, CA Duties include: assist in transporting patients to and from various departments using wheelchair/gurney, breaking down patient charts after discharge from hospital.

2010 - 2011. Volunteer @ American Red Cross - A.V. Chapter. Lancaster, CA Duties include: registering donors at regular blood drives, reassuring nervous donors and answering questions about donating blood.

2010 - 2010. Phlebotomy Assistant @ AMA Laboratory. Lynwood, CA Duties include: collects fecal and urine samples for testing, centrifuge blood samples for serum separation, tested and records glucose levels using skin puncture for diabetic patients also perform blood draws on patients including geriatric and children from 10 years old.

2005 - 2010. Private Caregiver. Carson, CA Duties include: responds appropriately to the needs of client, assist with daily ROM, repositioning to prevent pressure ulcers, medication reminder, assist with dermal stick to check/record glucose level.

2023. Phlebotomy Extern. Dr Sunny Melendez Endocrinology and Metabolism Office. Torrance, CA

Duties include: Performs venipuncture and dermal puncture as required proficiently on patients, proper specimen labeling and centrifugation including accessioning of samples and serum separation, performs pre and post analytical phase of testing, able to handle difficult patients in a professional and courteous manner.

EDUCATION:

GED - Long Beach Adult School. Long Beach, CA

Phlebotomy Technician I - Regan Career Institute. Monterey Park, CA

Sterile Processing Technician - Martinson College. Anaheim, CA (offered by SEIU and the ED Fund)

Phlebotomy Technician I Refresher Course - AUMT Institute. Torrance, CA

REFERENCE: Sunny Melendez, M.D Inc. Endocrinology and Metabolism. Torrance, CA

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