Curriculum Vitae of Musundwa Rakimane

Personal Profile

I am an ambitious employee with extensive knowledge and experience in Sales Support, help desk Support and CRM administration with solid understanding of IT Hardware and Software, A work enthusiast, achievement driven, adaptable, organised person able to work under pressure, willing to learn and take up new challenges developed with high level of dedication and commitment in what I do Manage and resolves conflict effectively A team player

Personal Information

Name : Musundwa Doreen

Surname : Rakimane

Date of birth : 1989-07-02

Gender : Female

Driver’s Licence : Code 10

Residential Address : Blairgowrie, Randburg

Email Address : ad339g@r.postjobfree.com

Contact Number : 074*******

Alternative Number : 072*******

Notice Period : 1 Month

Educational Back round

Secondary Education

Name : Dithebele High School

Highest Grade obtained : Grade 12

Year Obtained : 2008

Subject obtained : English, Life Science

Mathematics, Sepedi

Physical science

Life Orientation &

Agricultural sciences

Tertiary Education

Institution : CIPS -Charted Institute of Procurement

Qualification (Currently Studying) : Diploma in Procurement and Supply

Institution : Udemy

Qualification : Operations and Supply Chain Management

Year Obtained : 2020

Qualification Obtained : Computer Clerk

Institution : Boston Business College

Year Complicated : 2010

Modules : General office Practice, Excel

Intro to PC, Keyboarding

Presentation graphics,

Word Processing & Internet

Qualification Obtained : Contact Centre Support

Institution : Informage RIMS

Qualification Obtained : Office Management

Institution : Unisa

Modules

Business Management Principles, Industrial Sectors, Business ownership the environment Office Design and layout to accommodate information flow, Front office duties, the role of information in an organisation, information systems, record management

Basic communication, written communication, Meetings, petty cash, wages and salaries, electronic communications, Buying & Selling,

Banking & insurance

Work Experience

Employer : Altron System Integration

Position : Senior Customer Experience Consultant

Duration : October 2021 – Till date

Key Accountabilities

Administrative Duties

Do sales Quotes and process orders on the Stock Req and/or BOM

Follow up on Purchase orders with clients

Upload orders onto OPD for processing

Upload, Manage and Maintain projects on D365 (New deals and SLA)

Update the Pricelist with the latest prices

Maintain good working relationships and contract client on a regular basis

Customer satisfaction survey follow up and feedback

Resolving customer complaints quickly

Marketing and sales – What’s on – promote training, keeping customers updated on the latest products to increase sales, etc.

Expanding the customer base up upselling and cross-selling

Weekly update meeting with management.

Customer onboarding

Employer : SKIDATA

Position : Operations Service Desk Support

Duration : May 2018 – July 2020

Key Accountabilities

Responsible for the overall administration and support for the

Constituent Relationship Management (CRM) system

Implementing and managing a database of customer contacts and communications

Transferring data, making sure data is clean & up to date

Training other members of staff on how to use the system

Handles internal operations to improve the quality of service

Management of all the service requirements from clients

Help Desk Coordinator

Manage Service Technicians Schedule

Schedule Technicians to site

Managing effort registration

Dispatch Materials

Arranging shipment and deliveries and communicating eta’s to clients

Capturing Service Revenue

SLA Billing and Invoicing

Stock taking

Creating quotation and proposals

Processing client’s invoices

Processing Supplier Purchase Orders and send Purchase orders to suppliers

Arranging shipment and deliveries

Prepare and process Sales Orders

Coordinating Annual Leaves

Processing Overtime

Reason for leaving: Retrenched

Employer : Altron Bytes System Integration

Position : ATS Sales Support

Duration : January 2015 to May 2018

Key Accountabilities

: Advanced Technology Solutions - Sales Support (November 2014 – May 2018)

Verify Customer requirement with Account Manager and/or Pre-Sales

Obtain discounts structure from Vendor based on bill of materials and /or value of Quote

Following up on Orders and ETAs from Vendors

Prepare Customer quotations, proposals in an efficient manner

Deal registration for DELL products and HP products

Keep all customers updated on all new and pre-launched products from Dell and HP.

Loading deals in CCW for discounts

Creating request in EDGE

Acknowledge purchase Orders

Prepare and process Sales Orders

Inventory and stock take of all HP, and DELL products (In-house ERP System)

Update and maintain delivery/ shipment schedule

Hardware fault finding and Support on Products damaged or seeking repairs.

Software Sales Support: Windows 7 + 8, upgrade to Windows10 and Microsoft Office 201*-****-***,

Sales Support, Sharing promotions with clients and Customer Service

Reason for leaving: Resigned

Employer : Bytes Connect

Position : Quote administrator

Duration : 21 June 2011 to December

Key Accountabilities

Created quote on QMS and handled all inquiries and complaints

Responded and auctioned all email and correspondence

Sent out quotations and phone client for follow up

Loading new opportunities in CRM and make sure the information is always up to date

Booking Meeting Rooms

Employer : Bytes System integrations

Position : Sales Administrator

Duration : December 2011 to November 2014

Reason for leaving : Promotion

Key Accountabilities

Acknowledge purchased Orders

Prepared and processed Sales Orders

Updated and maintained delivery/ shipment schedule

Created new client on CRM and updating the CRM System

Loading new opportunities on CRM

Coordinated delivery and installation with Customers

Communicated with Sales Managers regarding Order and delivery status

Filed document and saved kept documents

Booked and organized meetings

Bind reports

Loaded opportunities on Sales Tracker

Loaded new contact and Sales activities

Created quote on QMS

Auto page liaised, did sim swop.

New line activation, logged calls for faulty Premicells, perfomed RICA for Premicells, handled client queries, sent cancellation letters to Auto Page, and follow ups with client and Auto Page

VOIP (Voice Over Interne Protocol) created new clients on IConnects Portal (Service Provider).

Loaded client’s airtime and called clients for additional information and invoiced client sent invoices to logistics connection telecoms and IConnects invoices

Measurable Competency

As an Administration officer at Bytes Technology Group who uses computer on a daily basis, I gained competences in the following software

Ms Power point, Microsoft Word

AX, ASTEA, Typing Speed, Internet & Emails, Remedy

Microsoft Excel, Radical, EDGE &CCW ((Cisco Commerce Workspace)

Skills

Good office management and organizational skills

Good interpersonal skills & Customer service

Good Communication Skills

Adaptable and quick to learn

Accuracy, Microsoft office, Appointment setting and document management

References

Name : Miss Desrae Variend

Telephone : 011-***-****

Position : Team Leader

Company : Altron Bytes System Integration

Name : Miss Masego Thaboopelo

Telephone : 011*******

Position : Student Advisor

Company : Boston Business College

Name : Adeline Moholwa

Position : Operations

Telephone : 072*******

Company : SKIDATA

Contact this candidate