Spanish Quality Assurance Specialist
Resume:
Alberto Anibal Barba
***, ******** ******, **** *******,
General Trias, Cavite - Philippines
***********@*****.***
Personal Information
Date of Birth – August 20, 1989
Nationality – Argentinian
Relationship Status – Single
Lean Six Sigma – White Belt
Work Experience
Transcosmos Information System Inc. (Philippines) BPO
• November 2020 – October 2023
• Spanish Quality Assurance Specialist at Fossil Group.
• Spanish Customer Service via phone and email and handle Sup calls.
• Agent's support, trainer and coach. Performing SLA, AHT and KPI.
• Monitoring Calls to evaluate the performance.
• Weekly Calibration the Session and Quality report of the team.
• CSAT and DSAT / Customer feedback investigation
• Alignment of processes with updates and improvements. Create templates.
• Technical Support with troubleshooting for Android, iOS. (Smartwatch and hybrid watch)
• Tools: 8x8, Salesforce, SAP, Commerce Clouds, PKMS
• Reference - Djoanna Basa Account Manager +63-908-***-****) Spanish Customer Service VN-Global BPO - Argentina
• February 2016 – August 2019 – Claro Company
• Customer Service Representative at Claro.
• Support QA.
• Tutor of customer service of new representatives.
• Technical Support for Internet at home and Smartphones.
• Reference – Martin Garcia Supervisor +54-351-******* / +54-351-*******)
• August 2014 – February 2016 – Movistar Company
• Customer Service Representative at Movistar.
• Support N1 of the operating system T3 and trainer.
• Technical Support for Internet at home and Smartphones.
• Reference – Martin Garcia Supervisor +54-351-******* / +54-351-*******)
• Website www.v-n.com.ar
PrestaCity SRL – Lending Company Argentina (BPO)
• Jan 2018 – Dec 2018
• Personal Loans and Collections.
• Validate customer information for loan limit.
• Check the background with the Veraz Financial System.
• Sales of service packages and plans.
• Reference – Nicolas Maza (+54 9-351-******* / linkedin.com/in/nicolasmaza) Academic Training
Graduated – Bachelor Salteño Argentino (Complete) High School Diploma • Orientation in Goods and Services
• February - December 2008
Photography (Vocational Course) Universidad Nacional de Córdoba (UNC)
• Photography - Production and Direction
• March 2013 - December 2016
Courses
Lean Six Sigma White Belt
• Program for Service Industry Professionals at Six Sigma PH • Nov 2023 Adobe Premiere CS6
• Studio Aqua
• August - November 2013
Photography Workshop
• Universidad Nacional de Cordoba
• March - September 2012
Adobe After Effects CS6
• Studio Cabure
• March – May 2013
PC Operator
• IAC
• August - November 2004
Technical Skill
Languages:
Native Spanish
English
• Spoken - Intermediate
• Written - Intermediate
Graphic Tools
• Manage multimedia applications for editing and rendering of photographs and videos
• Specific for photography case - Lightroom, Adobe Photoshop, GIMP, Photomatix
• Specific for video editing - Sony Vegas, Adobe After Effects, Adobe Premiere, Adobe Illustrator, Twixtor, any video converter Office Tools
• Microsoft Office Pack - Word, Excel, PowerPoint, CorelDraw, Salesforce,
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