Alberto Anibal Barba

***, ******** ******, **** *******,

General Trias, Cavite - Philippines

+63-916*-***-***

ad3396@r.postjobfree.com

Personal Information

Date of Birth – August 20, 1989

Nationality – Argentinian

Relationship Status – Single

Lean Six Sigma – White Belt

Work Experience

Transcosmos Information System Inc. (Philippines) BPO

• November 2020 – October 2023

• Spanish Quality Assurance Specialist at Fossil Group.

• Spanish Customer Service via phone and email and handle Sup calls.

• Agent's support, trainer and coach. Performing SLA, AHT and KPI.

• Monitoring Calls to evaluate the performance.

• Weekly Calibration the Session and Quality report of the team.

• CSAT and DSAT / Customer feedback investigation

• Alignment of processes with updates and improvements. Create templates.

• Technical Support with troubleshooting for Android, iOS. (Smartwatch and hybrid watch)

• Tools: 8x8, Salesforce, SAP, Commerce Clouds, PKMS

• Reference - Djoanna Basa Account Manager +63-908-***-****) Spanish Customer Service VN-Global BPO - Argentina

• February 2016 – August 2019 – Claro Company

• Customer Service Representative at Claro.

• Support QA.

• Tutor of customer service of new representatives.

• Technical Support for Internet at home and Smartphones.

• Reference – Martin Garcia Supervisor +54-351-******* / +54-351-*******)

• August 2014 – February 2016 – Movistar Company

• Customer Service Representative at Movistar.

• Support N1 of the operating system T3 and trainer.

• Technical Support for Internet at home and Smartphones.

• Reference – Martin Garcia Supervisor +54-351-******* / +54-351-*******)

• Website www.v-n.com.ar

PrestaCity SRL – Lending Company Argentina (BPO)

• Jan 2018 – Dec 2018

• Personal Loans and Collections.

• Validate customer information for loan limit.

• Check the background with the Veraz Financial System.

• Sales of service packages and plans.

• Reference – Nicolas Maza (+54 9-351-******* / linkedin.com/in/nicolasmaza) Academic Training

Graduated – Bachelor Salteño Argentino (Complete) High School Diploma • Orientation in Goods and Services

• February - December 2008

Photography (Vocational Course) Universidad Nacional de Córdoba (UNC)

• Photography - Production and Direction

• March 2013 - December 2016

Courses

Lean Six Sigma White Belt

• Program for Service Industry Professionals at Six Sigma PH • Nov 2023 Adobe Premiere CS6

• Studio Aqua

• August - November 2013

Photography Workshop

• Universidad Nacional de Cordoba

• March - September 2012

Adobe After Effects CS6

• Studio Cabure

• March – May 2013

PC Operator

• IAC

• August - November 2004

Technical Skill

Languages:

Native Spanish

English

• Spoken - Intermediate

• Written - Intermediate

Graphic Tools

• Manage multimedia applications for editing and rendering of photographs and videos

• Specific for photography case - Lightroom, Adobe Photoshop, GIMP, Photomatix

• Specific for video editing - Sony Vegas, Adobe After Effects, Adobe Premiere, Adobe Illustrator, Twixtor, any video converter Office Tools

• Microsoft Office Pack - Word, Excel, PowerPoint, CorelDraw, Salesforce,

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