Customer Service Relations

NAME : Jamaica Rapunzel G. Padida

NATIONALITY : Filipino

DATE OF BIRTH : September 7, 1984

E-MAIL : ********@*****.***

Mobile No. : 055-*******

OBJECTIVE:

Obtain a customer service management position where I can effectively utilize my expertise in customer relations in addition to staff leadership and my ability to gain employment with a company or institution that offers me a consistently positive atmosphere to learn and implement new technologies for the betterment of the organization. EXPERIENCES AND TRAININGS

Position: Airfreight Clerical (D/O Counter - Asia Sector) Company: Freight works/Dubai Express LLC

Location: Dubai, U.A.E.

Job Description:

Undertaking various functions related to document control, document archiving and maintenance of document register for CONSOL shipments. Role holder would be under minimum supervision of superior.

Verifying and sorting out documents & Delivery Orders from the airlines and registers client provided documents for details through ERP system.

Processing & Generating ATA Transfer & CT transfer.

Issuing Delivery Orders through Dubai Trade, EK & Calogi

Done correspondences through phone, fax and e-mails, to inform & by sending arrival notice

Contact customers to notify and provide information, details regarding their shipments

Handles customer's Inquiries and complaints

Documentation, entering information/ reports using Microsoft EXCEL for computer storing.

Maintain files within and make sure that documents get to where they need to go in order to expedite and route movement of incoming and outgoing cargo and freight shipments in airline

Communicating with Networks to resolve shipment problems.

Coordinate with Sales Teams regarding financial arrangement, mode of payment. Position: Dispatch and Submission

Job Description:

Process EMIRSAL2 Export Bill

Process Online No Objection Certificates for Dangerous Goods at DCAA transportation of DGR

Submission of Bill of Entry to designated area to avoid fines from Customs

Arrange for necessary deliveries and collection to restore service and schedules.

Receive and Prepare daily works and run schedules.

Coordinates with clients and agents regarding availability, delivery and location of cargo;

If needed, coordinates with contracted clients to ensure timely delivery of cargo and of the documents.

Position: Office Coordinator/Assistant

Company: BELMONTE MOVERS INC.

Location: Paranaque City, Philippines

Job Description:

Responsible in keeping track of delivery within Metro Manila and Luzon;

Prepares report for the Manager’s review.

Handles day to day work in the office as required by the manager.

Composes and prepares correspondence, invoices, reports and maintain appropriate files.

Contact clients to provide information such as verifying flight details and schedules of the purchase orders.

Position: Receptionist cum Secretary

Company: D. Delgado Cabe and Associates – Accounting Firm Location: Las Pinas City, Philippines

Job Description:

Front lined the receiving area and doing correspondence through e-mails and fax.

Attended phone calls & arranged appointments

Filed and organized office files and documents

Was in-charge of depositing money to the bank and paying BIR taxes

Organize conference and meeting room bookings

Reported and assisted directly to the Manager

Manage clerical or administrative activities like. Keeping payroll records up to date and managing employee benefits

EDUCATIONAL ATTAINMENT

GRADUATE

A.B. Mass Communication

NVC (Northwestern Visayan College)

Philippines

Secondary Education

Science Development National High School

Philippines

Primary Education

Aklan College Elementary Department

Philippines

QUALIFICATIONS AND SKILLS

Seminar and Training:

Customer Service Training

Dubai, U.A.E.

E- MIRSAL II Training

Dubai, UAE

Self-Development and Voice Training Center for Pop Manila, Philippines

Knowledge in Computer:

MS Word, MS Excel and PowerPoint

Internet applications and usage

Other Qualifications:

Holder of a Valid UAE Driving License

License No. 1967799

Reference:

Available upon request

I hereby certify that the above mention details are true and correct for the best of my knowledge and belief. Jamaica Rapunzel G. Padida

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