Maria G. Torres

**** **** ******, ****** ****, Florida 32763 386-***-****

ad338a@r.postjobfree.com

Professional Summary

A highly qualify industry professional with eight years’ experience in personal and commercial lines auto claims environment. These positions acquired throughout my career required the ability to communicate effectively and resolve sensitive issues professionally and confidentially. The ability to work efficiently in fast pace environment, rapid problem solving skill and excellence in customer service have been paramount.

Employment History

PIP Auditor - EA RENFROE, IA FIRM 08/2016 - 11/2016 State Farm, Winter Haven, FL

• Audited PIP Loss Wages, by reviewing file notes, documents and research on closed and opened claims.

CLAIM REPRESENTATIVE – QPRO, IA FIRM 06/2016 - 08/2016 Liberty Mutual, Lake Mary, FL

• Handling Incoming Calls from Repair Shops and Rental Agencies on status of auto claims.

• Confidential Claims Management

• Possess excellent interpersonal, critical thinking, verbal and written communication skills

• Bilingual Spanish/English

TOTAL LOSS AUTO REPRESENTATIVE CLAIM REPRESENTATIVE - THE BEST IRS, IA FIRM 01/2016 - 07/2016

State Farm, Winter Haven, FL

• Evaluate and Negotiate Auto Total Loss claims from inception to settlement

• Handled in team environment and file ownership

CLAIM REPRESENTATIVE - THE BEST IRS, IA FIRM 06/2014 - 12/2016 State Farm, Ballston Spa, New York

• Managing the investigative, negotiation and claim resolution process from inception to close

• Proficient in policy interpretation, subrogation and SIU management

• Adhere to company policies, procedures and best practices

• Confidential Claims Management

• Possess excellent interpersonal, critical thinking, verbal and written communication skills

• Bilingual Spanish/English

CLAIMS ASSISTANT YORK RISK SERVICES, LAKE MARY, FL – TPA 08/2008 - 09/2013

Dollar Thrifty Automotive Group, Budget, Florida Joint Underwriting Association

(FJUA), Berkley; Admin Capacity

• Responsible for documenting and communicating all claims activity in a timely and effective manner

• Succeeded in claims operation unit as trainer of new hires, recordkeeping, website research and communication

• Provided Clerical Assistance to Claim Handlers

• Proficient in communications with insureds, claimants, body shops and other insurance carriers.

EDUCATION AND LICENSING

Florida, All Lines Adjuster #W015659 - New York, Casualty and Auto Adjuster

#1a1211585 Texas, All Lines Adjuster #290003400 - List of other States Licenses – furnish upon request

REFERENCES - Furnish Upon Request

Lynn Brenner – The Best IRS – Manager 234-***-**** Diana Pantiliano – York Risk Service Group – Manager 321-***-**** Sondra McDonald-Carpenter – Consultant 208-***-**** Tammy Reichel – Trainer/Consultant 518-***-****

Carolyn Reynolds – Adjuster 914-***-****

Omayra Ramos Torres – Independent Adjuster 321-***-**** Garry Pribble - Renfroe Manager - 505-***-****

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