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Customer Service Call Center

Location:
Detroit, MI
Posted:
March 05, 2024

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Resume:

Debra L. Parmelee

***** ******* **.● Detroit MI *8212

517-***-****

ad3383@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Office Skills

Operated office machines, such as photo copiers and scanners, voice mail systems, multi-line phones, personal computers

Maintained and updated filing, inventory, mailing, and database systems manually and by computer

Open, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.

Proficient in Microsoft Word, Excel, and Office programs

Customer Service

Over 10 years of customer service experience

Arranged for debt repayment or established repayment schedules based on customers' financial situations.

Located and notified customers of past due accounts by mail and telephone.

Persuaded customers to pay amounts due on credit cards.

Tabulated bills using calculators and cash registers. Received payments by cash, check, credit cards, and debit cards. Issued receipts, refunds, or change.

Factory, Warehouse, Assembly

Operating tools and machinery. Assemble machine parts.

Visual inspection, perform Quality control, check for deformities.

Caliper, hand-eye coordination.

Obey safety protocols to ensure a safe working environment. Control automated processes to drive productivity.

Forklift operator

Pallet jack operator

Machine welding

Assembly line. Add washer screws and tighten fast paced for next part to come by and repeat.

Sorting

Inspect packages and labels for accuracy and prepare them to be shipped out

Used hand tools, air tools, sometimes power tools.

Sometimes would make sure your coworkers stations remained for a refill other stations as needed to ensure they completed their job at a fast steady pace.

Inventory and inspected received a shipment for accuracy

Recorded detailed records of Incoming, and outgoing, shipments.

Inspected parts and sorted them as a good. Scrap. Or rework.

Medical Assistant

Update and maintain all digital client records and assist in transitioning hard copy records to digital format

Record patient information such as chief complaint, vital signs, weight and changes in medical history prior to each appointment

Clean and prepare examination rooms prior to patient appointments

Blood Draws and injections on patients as needed

Work in the front office taking care of tasks such as answering phone calls and scheduling appointments, greeting patients as they enter the facility

Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed

Performing EKG on patients as needed

Coordinated medical appointments, scheduling and transportation

Time management skills

McDonald’s Shift Manager

Make schedules

Assign employees to workstations daily, move employees to different stations, depending on the needs of the company, send employs home, depending on production.

Responsible for disciplinary actions for tardiness, Call off, or no-shows.

Responsible to cover shifts for call offs and and if could not find coverage responsible to work the shift myself.

Make cash drawers at start of shift with $200 in each drawer and counting each drawer anytime a new employee is placed in the cashier position. If chores got to fall during shift, had to make a drop into the main safe so that there was never more than $200 in any drawer at any time.

Assign each employee a cleaning or refilling job before end of their shift each night.

I had to complete 10 hours every month of online management training courses.

EMPLOYMENT HISTORY

McDonald’s, conant st. Detroit, MI. 11/2019-06/2021

CMA, Lenawee Walk In Clinic, Externship, Adrian, MI 04/2017-09/2019

Ventures Warehouse,Adrian, MI 08/2013-11/2017

Kirchhoff Van Rob Assembly, Adrian, MI 08/2011-06/2013

Front Desk, clerical, Splash Universe / Holiday Inn, Dundee, MI 11/2009-05/2015

Bill Collector, UCB, Maumee, OH 02/2010-11/2010

CNA,Arbors at Sylvania, Toledo, OH 07/2007-12/2009

Cashier, Golden Corral, Toledo, OH 09/2006-06/2007

EDUCATION & TRAINING

GED, General Studies, Flat Rock High School, MI

State Tested Nursing Assistant, State of Ohio, OH

Certified Nursing Assistant, State of Michigan, MI

Certified Clinical Medical Assistant, State of Michigan, MI



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