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Social Media Customer Service

Location:
Clover, SC
Posted:
March 05, 2024

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Resume:

Seanna Hubbard

Customer-oriented and self-motivated individual with 5+ years of experience

in customer service and support. Proficient in MS programs, and Adobe programs. Shows thorough attention to detail in daily professional matters. 1606 Thrush Way

Clover, SC 29710

803-***-****

ad337r@r.postjobfree.com

EXPERIENCE

Piggly Wiggly, Clover, SC— Cashier

June 2011 - November 2012

Duties included greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.

Food Lion, Clover, SC — Cashier

June 2013 - March 2016

Duties included greeting customers while entering to the premise. Established or identified price of goods using electronic or other cash register. Received and processed payments by cash, check, credit card and automatic debit. Wrapped and placed purchased goods in bags. Provided information to customers and guests.

Uhaul Moving, and Storage, Remote/Online — Sales, and Reservations Agent

March 2019 - November 2019

Contact Center Agent who took back-to-back, incoming calls from customers who need help with U-Haul related products and services like truck, trailer, towing and storage rentals. Assisted customers with quoting rental rates, sales and earning new business as well as assisting with customer service related to existing business, like making changes to reservations, answering questions, helping with customer concerns and taking storage payments I was expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

Greater Life Ministries, Clover, SC— Social Media Manager

(Volunteer)

March 2020-Present

Duties include designing and implementing social media strategies to align with business goals. Generating, editing, publishing, and sharing engaging content daily (e.g. original text, photos, videos and news) Communicating with followers, respond to queries in a timely manner and monitoring customer reviews. Overseeing social media account designs (e.g. Facebook timeline cover, profile pictures and blog layout) Staying up-to-date with current technologies and trends in social media, SKILLS

SC Real Estate - 1 year

Microsoft Word - 7 years

PowerPoint - 7 years

Excel - 7 years

Sales - 3 years

Customer Service - 9 years

Social Media Marketing, and

Management - 1 year

design tools and applications. Content and image creation and post scheduling.

EDUCATION

Clover High School, Clover, SC — High School Diploma August 2009 - June 2013

The CE Shop, Online — SC Real Estate License

October 2019 - February 2020



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